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Ulta Beauty
- Beauty
- Waterbury, CT
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
255 Union St, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I placed an order online at 9:24 and there was a gift with purchase and two items to choose from, choose the one I wanted, an $82 order and once hit purchase, it automatically put the other item I did not choose in the order. I called right away and gave my order number. I was told you need to call back in 25 minutes and then I did, the person on the phone could not change anything on the order, and I asked to speak to a supervisor and was given the supervisor and was told the same thing so I wanted to cancel the order. I wa... read more
Business response:
We're sorry to hear your disappointment with our publicly shared ordering policies. ****, and we truly appreciate your feedback. To provide quicker service, ULTA.com will begin to process your order immediately after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted. Your experience and feedback will be noted for possible future updates, thank you for sharing!
I am a long time customer of ********************** and have never had a problem until recently. I placed an order online on 7/15/21 for a ****** I used gift cards, but my total was over ****** charged to my credit card.I never received the order They said it was delivered on 7/27 at 5 pm my husband was just home from work and in the front yard at 5pm on July 27th nobody showed to deliver a package. I got nothing but run around from Ulta when I called on 27th they said sometimes orders will show delivered even when they aren... read more
Business response:
Thank you for sharing your experience, *****. While we are not responsible for the package once delivery is completed, the satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
I ordered a package on 7/26. 8 days later I still had not received my package. I called and the man I talked to said hed refund my card, and my package had been shipped, that I would still be receiving it. I called back today 8/11, and was told by a supervisor that once the refund was issued and my package was then cancelled. That she apologized for the rep telling me otherwise. I then asked if I could atleast get faster shipping since I would have to reorder what I purchased, and she told me no, there was nothing they could... read more
Business response:
Thank you for sharing your experience, *****. While we cannot reship a refunded order, the satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
I wont be ordering any products from Ulta online again. We got the ************************* bath set and the coffee mug wasnt wrapped, literally tossed in the box. It arrived chipped and jumbled. The only way to return was to either pay for shipping to return it or return in-person to a store. One store didnt have the mug but I found another store with it. Then I was able to do an even exchange but still had to pay a ***** for taxes or something. What a pain this whole experience was. The employees at the store were super k... read more
Business response:
We always want our guests to have great experiences shopping with us, so were sorry to hear this about your recent order, ********. Well use your feedback to improve our service in the future, and should you face any further damaged items from an online order, please contact our ***** Services team directly so that we may assist. We can always be reached via ******** Messenger, Instagram ********* ******* Direct Messenger, phone at **************, or email at *********************************** Thank you!
I ordered online and even I though I said to use the address I enter, the website still used my PayPal address that is in ********** and i just moved Tennessee. They said there is no way to cancel my order or change the address. The only way I can get a refund is if my package is rejected or return. Like thats going to happen. I will not order or shop at ulta again. I called with in a hour of my order being place
Business response:
Thank you for sharing your experience, ****. At this time, cancellations aren't guaranteed as orders start being fulfilled as soon as you hit the 'submit' button. We process orders quickly so our guests receive the shipment as soon as possible, which limits our ability to modify purchases, and for our guests' privacy and security, we're unable to change the shipping address. Please be sure to log into your account on ulta.com and click the "Address Book" tab to update your default address with us, and when using PayPal or Ap... read more
This company has the worst customer service. I have spent hours on the phone trying to process an online order with a valid gift card - only to be left no where. Do not purchase gift cards from Ulta - they are fraudulent- they created a system that does not allow you to use them. And there is never anyone higher up to help - they are conveniently out of the office. Ive always had issues with them - but because I love beauty looked the other way. Not anymore / thankfully there are many ways to get the products I love without ... read more
Business response:
We sincerely apologize for the issues you're experiencing while attempting to place your order, ********. We use a payment processing system and, because of that, we have limited information about why your order failed processing. We have escalated this situation for further review and we will be following up with you directly within 7 business days.
They will charge you fees if you have a charge card with them. I thought I paid my balance off per my billing statement in Mar. But found out they kept charging me monthly bogus charges like finance fees and late fees each month. Now in Jul I owed *****. I pad their made up fees and closed my acct.
Business response:
We sincerely apologize for any inconvenience or frustration, ******! As our credit cards are handled by our partners at ********************** we recommend contacting them for the best assistance. You can do so by calling ************.
Worst experience ever! Prejudice salon workers, unprofessional, rude and ignorant. I will NEVER spend a ***** here. I called to make an appt for a cut and asked if they had someone who could cut African American natural hair. The incompetent AREA EDUCATOR said yes, we have Summer. He said all their cuts come with wash and style and cost $45. I arrived at the Monroe, ** salon for my 1pm appointment and was promptly told that "we can't do your hair". Buffy, the most unprofessional, rude, and prejudice person I've met said they... read more
Business response:
We appreciate you sharing your feedback with us about your Salon experience. Additional charges may apply to some services based on hair density and heat styling requirements. Prices and services are subject to change and may vary by location. We truly appreciate your feedback and will use it to improve service in the future.
Not delivered merchandise. Very bad service. Zero help online. Very disappointed.
Business response:
We're sorry to hear that you were disappointed by your experience with us, *******. Please know that our teams are currently investigating this matter for you. Once we have more info, we will be following up with you.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 733 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 6:00 a.m.
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