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Ulta Beauty
- Beauty
- Waterbury, CT
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
255 Union St, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
After reading below seems Im not the I my one having issues with online Ulta orders. I recently spent $160 online for a sale. The package got shipped to the wrong address. I called CS 5 times within 2 weeks. I was told a supervisor would call me back and got nothing. It went to be investigated and They said there is nothing they can do. No reshipment to the correct address and no refunds. So Im out $160 and no products. I order there regularly and probably have spent thousands of dollars. Ive learned Ulta doesnt care. Basica... read more
Business response:
We always strive to provide the best service possible to our guests, so we're sorry to hear this, ******* Per our shipping policy, we are unable to change addresses once the order has shipped. Your feedback is appreciated and will be used to improve our processes to create better visits in the future.
I had an issue with one of the item. I contacted the customer many times but no one is helping me or resolved the issue. Finally I tried to reach out manager but all I was told that no supervisor is available and they will call me back but that didnt happen either. For one small issue its been almost 10 days. Very upset.
Business response:
We're sorry to hear you were disappointed by your recent order experience, ******. Our teams have reviewed your situation and have provided responses to your inquiries via several contact methods. We appreciate your feedback and will continue to improve our existing processes accordingly. Thank you.
Ulta has the single worst customer service I have ever experienced. I sent in a return as anyone normally would have - to their mailing address and since I didn't hear from them after about a week I reached out to them to find out the status of my refund. The customer service agent told me that since I didn't alert them to expect it ahead of time that it could now take up to thirty days to get my refund back. As of today I still have not heard from them so I emailed again, forwarding my previous email so the new customer ser... read more
Business response:
We're sorry to hear the disappointment, ******* We're proud to offer a guest-centric return policy, allowing guests to return any item for any reason. For immediate refunds, our stores can process returns quickly. When mailing items back to our distribution center, the processing does take time and updates are not available under completed. Within 30 days of the item's return, an email receipt will be issued. Your feedback is important, we always want to hear from our guests about what they like and what they feel could be i... read more
I have been a Ulta MasterCard valued customer with excellent credit and always keep a zero balance on all 16 credit cards I have! I placed a order online at Ulta.com and used my rewards points (money) $67.50 I received a text message stating that there was a purchase on my credit card and said the amount. I looked for a conformation email, but never received one. So, I did a chat message with a associate at Ulta and she stated that there was no purchase and I explained that I did make the purchase and my $67.50 was gone in r... read more
Business response:
We're truly sorry for any frustration or confusion, ****! Because of the payment system we use for online orders, we have limited information as to why your order didn't process. Please reach back out to us within 14 days if your points still aren't returned to your account, so we can take another look for you.
I made a purchase for $143.96 for a perfume which they say was delivered at my front door but it was not there . Called the customer service several times but no help was provided. Nor for a refund nor reshipment . I called like 7/8 different times but no refund . I am a loyal customer for years . Its soo frustrating and annoying. I need my money .
Business response:
We're truly sorry to hear that you haven't received your order or a refund yet, Hayzel! Please know our teams are still actively investigating this case for you, and they'll contact you via email once they have more details. We appreciate your patience and feedback, as it allows us to improve and creating better shopping experiences for you.
Beware of the FREE GIFT with purchase. I ordered an item and spent more to reach the free gift only for the item to go out of stock. They had 3 choices of colors for a free gift - the one I chose apparently sold out and they just remove the item from our purchase rather than sub it out and stand behind a while quantities last. In store that is fine...you can opt out of your purchase or chose a different option....online however they submit your order and tell you it's their policy to not ship a free gift on it's own. It is u... read more
Business response:
Thank you for sharing your experience, *******. Our free gifts are so popular that they fly right off the shelves, and we understand it can be frustrating when they run out of stock.The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
I have been a diamond member for years at Ulta Beauty. Recently I'm not able to placing an order online, first time I figured out I have been blocked from their website when my sister asked me to purchase parfum set online total of $80 about 3 weeks ago. It didn't go through regardless of payment I tried. Contacted their CS is hopeless. I was told it was glitches on their website and just few business days for them to reach me back. I also emailed CS back and forth nothing has been resolved. I missed all the sale for items I... read more
Business response:
We're sorry to hear your disappointment, *******. Please know that we only promote purchases for personal use or gifting. AtUltaBeauty, we are committed to providing you with an outstanding experience and would be more than happy to assist you at one of our stores to do so. ?Thank you for sharing your experience.
Item was being shipped to wrong address. I contacted the call center immediately, representative stated that they would cancel the order. They could not re route the correct shipping. ALTHOUGH it had not shipped yet. I called back because there was no update. The next day I get an email stating that Sorry You recently reached out about canceling your order -- thanks for getting in touch.?After partnering with our warehouse, we were unable to cancel your order because it is already being processed for shipment. We truly apolo... read more
Business response:
Hi ******. We are sorry that this was your experience with your order and our customer services team. We aren't able to alter shipping addresses once an order has been submitted by our guests. We dont make changes in order to protect your orders, as we dont want someone to be able to change the address and snag your amazing buys. Thank you for sharing your feedback with our teams regarding this across many platforms and we hope to use this to better our services in the future.
I bought a small bag of items today from Ulta Beauty at ******************** in ********* **. When I was unloading the bag at-home, I realized the 26 dollar mascara was missing from the bag. I drove back again even though it isn't a short trip. The manager told me thatthe teller remembered putting it in my bag. She asked me to wait while she looked at the video. She came and said the video showed the mascara was put into my bag. She said the mascara must've fallen out of the bag. Nothing feel out of the bag. I told the manag... read more
Business response:
We're truly sorry to hear this about your visit, *****, as we always want our guests to feel welcomed and valued each time they shop with us. We appreciate your honest feedback, as it allows us to improve and create better shopping experiences for you. If you ever need help with anything else, please don't hesitate to contact us via ******** Messenger, Instagram ********* ******* Direct Messenger, phone at **************, or email at ***********************************
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 733 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 6:00 a.m.
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