Ulta Beauty

Phil 

on BBB

3 years ago

Being 100% transparent, I would give my in-store experiences 5 stars; however, today I chose to take advantage of their online ordering since there were cyber Monday deals. The site said to apply for their Master Card and use it today to get 20% off your order so I applied and was accepted. I go to order but couldn't get the site to work correctly, which was probably due to high usage at that time. I got back on the site and couldn't access the card nor the coupon code. I read the fine print and it says you must use it immed... read more

Rose T 

on BBB

3 years ago

I have many orders from ulta.com and never had any issues until recently. Ulta used an unreliable shipping companie such as Ontrack (first time Ive had this company & first time Ive ever had a stolen/lost package). My order went missing and ontrack claimed they investigate it and said package was shipped to correct address. If it was, it was not left in a secure area obviously because it was nowhere to be found (my rural driveway is about half a mile so drivers usually get lazy). I honestly believe the driver stole it since ... read more

Ashley C. 

on BBB

3 years ago

Placed an online order - received notification of shipment. Tracking showed as invalid with carrier and remained invalid with carrier, contacted Ulta and they stated sometimes the carrier just doesn't update their side and to wait a full 8 business days for the package to show up. I stated, that it is not that the carrier hasn't updated their side, its that the tracking number is invalid and they have no record of receiving a package from Ulta for this shipment. After many **************** people, they still will only state ... read more

Jon E 

on BBB

3 years ago

All I wanted was 2 bottles of ************************* shampoo. My sale was denied because I wouldn't volunteer my personnel information to the cashier. She kept saying "that's how we do our returns" and I said how about a receipt. 

Angelica S 

on BBB

3 years ago

This company is horrible I will be canceling my credit card with them! They never ship items on time, when you get them u get half your order or damaged product. I left it slide because things happen but now they advertise center things if you spend so much. You spend the required amount to never get what was advertised!!!! When you complain you get the whole sorry not sorry bs they never try to fix the issue at all! Spent more with sephora at lease you get better customer service! 

F. Alhayani 

on BBB

3 years ago

If I can give a zero I would. Absolutely HORRIBLE customer service!! The app had a glitch and I contacted customer service to help ship the missing item and they said nothing they can do. 352 bad reviews, you think they would provide better service to customers. I was a loyal platinum member but I will now be taking my money to Sephora. 

Kelli W. 

on BBB

3 years ago

I completed and online purchase at the end of October totally over $400 with expected delivery on 11/1/21. I did not receive the package on this date although it says it was delivered. I have a video doorbell system that does not show a delivery attempt by the shipping carrier UDS (not **** at any time during that day. I immediately contacted Ulta and was told that I had to wait 3 business days after the supposed delivery date before anything could be done. After several emails and phone calls, Ulta has determined that UDS h... read more

Allison B. 

on BBB

3 years ago

I placed a $200 order on 11/17/21 and saw that today it was delivered yesterday, 11/19/21. Only, it wasnt delivered to the address I entered into the shipping address form in the order. Somehow, the order processed with my old address listed to ship to. Which is an apartment I havent lived in for well over a year and is hours away from where I currently live. I know for a fact that I didnt enter that, as I remember seeing it and fixing it, then double, triple checking that it was fixed. I have chatted online, called, and ema... read more

Brooke 

on BBB

3 years ago

After receiving gift cards to purchase a brand new $600 item from ULTA beauty I went to the store to purchase the item where the manager of the store told me that they were would not accept all my gift cards, they told me to cal guest services by myself instead of offering to assist with this issue. When on the phone with guest services they advised me that they can merge my gift cards together so they can be accepted in the store. After 5 days 5 phone calls and 7 hours on hold I still do not have a resolution to my issue. E... read more