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Ulta Beauty
- Beauty
- Waterbury, CT
About this business
Location details
255 Union St, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Beware of signing up for a Rewards account with this company. I unfortunately did sign up for one. I started getting bombarded with multiple email daily, despite not opting into emails. When I tried to unsubscribe, it forced me to sign into my account, which then said I was not subscribed for emails. When I then called customer service, the automated lime asked for all sorts of information I had not previously given them, including my social security number. When I finally reached a customer service representative and gave h... read more
Business response:
We're truly sorry to hear this, Elle, as we never want our guests to feel obligated to receive emails and marketing from us. We appreciate your honest feedback, as it allows us to improve and create better shopping experiences for our guests. If you ever need help with anything else, please don't hesitate to contact our Guest Services team by calling 1-866-983-8582, emailing gethelp@ulta.com, or messaging us on Facebook, Instagram, or Twitter.
ZERO STARS 06/20/2021 This order was made online on June 6. Every time we call they say, “Your order shows delivered. It should be there tomorrow. If it does not arrive please give us a call.” This is unacceptable. They are stating since the package shows as delivered they cannot [WILL NOT] provide a refund. The wait period according to them and nowhere on their website has changed from 8 days to 12 days and increases with every call. We have been disconnected three time and refused access to a supervisor. All this over a $2... read more
Business response:
We sincerely apologize for any frustration or confusion, Alexandra. Please know our teams are looking into your order, and they'll update you via email when they have additional details. We appreciate your patience as we continue to investigate, and we'll try and have a resolution as soon as we can!
I put in my order and payed using ***** Pay My billing address Was correct My shipping address was an old address When I recognized it was the wrong shipping address I immediately called Ulta customer service And was told that she could put in a ******* to cancel my Order but it wasnt guaranteed.I was also told this was human error and I should have looked.Who trains theses people I didnt even want a cancel I just wanted the address modified. I got nothing but attitude and horrid customer service.Im a ******* and they lost m... read more
Business response:
Thank you for reaching out and sharing your experience, Tiana. To serve all of our guests better, ULTA.com will begin to process your order immediately after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted. Your feedback will be shared for possible future changes.
Extremely disappointing when purchasing products online. The processing + shipping time take over a week, even when paying additional for expedited shipping. Reaching out to the online help center will only result in a condescending response along with shopping directions that are not clearly labeled when checking out. This is a direct indication as to how they value their customers; they simply care only to profit off your purchases without having a single concern of the lengthy delivery turnaround. *** experienced nothing ... read more
Business response:
We're sorry to hear that you were disappointed by your experience with us, Isabela. We're happy to clarify this for you. Our expedited shipping time frame is between 3-4 business days. To learn more about our shipping policy, please see this link: ulta.com/returns. We appreciate your feedback, and we will be sharing this with our internal teams.
Terrible!!!! I will never shop here again. I purchased some things online and the items I received were defective and of used, poor quality. Even the packaging was weird and old. ****. I spend money and you give me poor quality products that look damaged or used? What kind of business does this??? Is this legit to your customers? Money doesn't come easy in a tough economy. I deserve a brand new good quality product that I pay full price for. I want to return all this!! It's wasting my time. I hope ***** else has to go throug... read more
Business response:
We're sorry to hear that the items you received in your package were used and defective. Please know that our policy clearly outlines procedures on cataloging and properly disposing any product that is used. We invite you to return these products to your local Ulta Beauty to receive a refund or exchange for new ones. We hope your next experience will be a positive one.
I've been a loyal customer for years. But never again. I finally reached 2000 points in my ulta account which is worth $128.00. I made an online purchase and it only allowed me to redeem $86.00 which I thought fine. I know I will be back, I'll just save the remaining $39 for next time. Well I couldn't because I only had $3.00. There is no indication that if you have $128.00 points and spend $86.00 that you lose value in your points and its best to spend it all at the same time. I tried to resolve the issue for a long time an... read more
Business response:
Thank you for reaching out, Hannah, and we sincerely apologize for any frustration or confusion! Our Ultamate Rewards Program allows our members to earn points with each purchase they make, similar to a rewards program for a credit card that gives you a certain percent of your money back with each charge. In this way, your rewards balance isn't a direct conversion to currency, but more like an in-store cash back reward for each purchase you make. As a result, when you redeemed 1,950 points with 2,100 points in your account, ... read more
After ordering online from Ulta, as well as shopping in the store, I was informed that my online account was shut down and I would no longer be able to order online. I got an email stating that due to my order characteristics and not following that of a typical guest for products for themselves that my online account was closed. Puzzling since I was trying to order the same products that I normally do. Customer service is of no help. They told me that once IT makes a decisions it is permanent. They invited me to shop in the ... read more
Business response:
Hi Marcia. This isn't what we want to hear. If you have any specific complaints or more details to share about your experience, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
Isn't it WEIRD that all orders ship to the wrong house?? I have reached out to Ulta about not receiving my order. When I was on their app, I put My address in for my Delivery and Billing, even checked the box that they were the same. Somehow my order was delivered to where I lived a year ago. I reached out and received the same old email which is generated to everyone, they don't answer questions, just a generic: "After further review, your order was delivered successfully to the shipping address provided on your order. At t... read more
Business response:
Thank you for sharing your feedback with us, Debra, as we're always looking for ways to improve. Please know that we will be sharing your concerns with our internal teams, so we can create better experiences in the future.
Ive always had a good experience shopping with Ultauntil today. I am severely disabled, so I order online and my husband picks up in the store. We live an hour away from the closest Ulta, and my husband cant make it in to pick up the order this time. My medical condition had a spike, and I require around the clock care. I contacted Ulta to let them know and asked them to cancel the order. THEY REFUSED. Apparently their accounting software doesnt allow them to cancel orders. As a former ******* level accountant, I can tell yo... read more
Business response:
Thank you for sharing this, Angela, and we're truly sorry to hear you had trouble with your pickup order! We appreciate your honest feedback as it allows us to improve and create better shopping experiences for you. Please know that pickup orders automatically cancel if you don't pick your order up within 5 calendar days of you receiving your "Ready to Pickup Email" and we never charge our guests until the order has been physically picked up. We hope that helps! If you ever need help with anything else, please don't hesitate... read more
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 735 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
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