Ulta Beauty

JessicaC 

on BBB

4 years ago

I ordered online and before I was notified that it would take "3-10 business days" to ship I knew that it would not be there in time for Christmas I contacted them and requested them to cancel the order and was told we can try and cancel, but cannot promise. So to be sure I was able to give them as a Christmas present I purchased the items and picked up at 2 different locations. I received a shipped notice the next morning (on a Sunday) and was contacted Monday saying because the item had "shipped" already they were unable t... read more

Doreen B 

on BBB

4 years ago

On 11/23 I submitted an order. Later that day I received the email my order was shipped. On 12/14 I checked the tracking number and see that they are waiting for carrier pick up. I checked the carrier site and see they are waiting for the order to be shipped. Confusing? Yes. I contacted customer service and was told the exact same thing I saw through the tracking. I asked if she could give me further information and was told no. On 12/18 I called again since there was no updated status. I was told I would receive the package... read more

Kristina O 

on BBB

4 years ago

If I could give you NO STARS for your Customer Services Call Center I would. The first rep told me she could not cancel my order or support me with changing the incorrect address to the correct address. She then tells me to reject the order when I get it! Are you serious? HOW CAN I REJECT MY ORDER IF ITS BEING SENT TO THE WRONG ADDRESS? Then I ask to speak to a supervisor. This moron puts me on mute. It's so obvious as there was no "on hold music" playing. So when she finally comes back on the line, she tells me there is no ... read more

Mac B 

on BBB

4 years ago

After waiting for a specific item to go on sale from their website, I purchased a styler for my stepdaughter with arrangements for it to be shipped to her home in the Midwest. Her home address is the ONLY shipping address listed on my Rewards account, along with my billing address for payment. Apparently after the item was processed, the delivery address was inadvertently switched to my HOME address, which is nowhere to be found on my account. 3 days later, her styler shows up at my house, so I was forced to ship the item to... read more

Jen N 

on BBB

4 years ago

This is in regards to K16424624one I placed an order from Ulta on 12/17 to get a few items that I will bring with me on my relocation to Europe. The estimated delivery date was sometime before Christmas. I work at home now and was waiting for my order to come but it never did arrive. I checked the status of the items and the shipping site says that I refused delivery! I was home, and no one ever came. I ordered plenty of things online through other websites and was fine. I chatted with a virtual assistant from Ulta and she s... read more

Sheila D 

on BBB

4 years ago

Distancing was not happening in this Ulta December 20Th 2020 at 1:45 p.m.I was told Salon was sanitary and distancing was practiced. I have been going for years and I am 71. Went to get hair done. Lines when I walked in people were close together. Went to Salon and I was distanced between chairs but other beauticians walked close right by me. People in store came down the aisle of around 5 people close together getting uncomfortably close to my chair. Went to get my hair washed out and no one was there at first but then a li... read more

RD90 

on BBB

4 years ago

Your customer service flat out lied to me (Twice). On the first call I was told I'd be "recieving a full refund and an e-mail to confirm". On the second call I asked why I hadn't yet received that e-mail. "It'll take 24 hours to recieve the confirmation e-mail". On the third call I was told there wouldn't be a refund at all. "We only issue refunds if an item hasn't been recieved within 10 days of shipment". Okay, fair enough. Only issue is that I've been awaiting my fiancé's $70 perfume for 26 days and I made that clear to t... read more

Brittany T 

on BBB

4 years ago

Store 761 has a terrible manager. Please read your google reviews for this store. 

Melynda G 

on BBB

4 years ago

I placed two orders after noticing shipping stopped updating I called to check on their status. They have certain “free” gifts if you spend a certain amount ($100) in this case. So they said we can send again without free items. I made extra purchases for the “gift”. Then they said the packages were attempted to be delivered ...we were home they were not attempted. Two orders placed in 3 months .. both never made it. Told me I can call shipping company. I believe they charged me for something they never shipped .... to me th... read more