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Ulta Beauty
- Beauty
- Manchester, NH
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
1500 S Willow St, Manchester, NH, 03103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Made an online order and for 4 days have been given the run around. it is marked as delivered & now after beign told id have a resolution in 72 hours, ive been told i need to wait. again. and they couldnt tell me when they would resend it or have my refund or any type of resolution at all. order was 300 dollars and maybe thats not much to them but they have lost my business forever.
Business response:
We're sorry to hear that you were disappointed by your visit with us. We're always looking to improve our services, so we appreciate your honest feedback. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com with more details so we can connect with you further about your concerns.
They’re totally uninterested in helping me rectify a shipping mistake. I’ve spent so much here over the years but after my terrible experience w their online store I will never buy from them again. I attempted at every level to change my shipping address, and ontrac, their shipper confirmed it bc they were “unable” to help me, and still no package, but ulta says they can do nothing for me. Disgusting.
Business response:
Hello Andrea, we understand your frustration, however, we are not able to modify an order once it has been placed, or cancel it once it ships. If there is anything else we can assist you with, please let us know.
I had to change the shipping address for my order since I moved and first contacted their customer service via chat. I asked the agent if she can change the address on the order, or if she could confirm the shipping company so I can contact them myself and see if my package can be rerouted. I was a customer service/chat agent upset so when I noticed the agent was sending me automated responses and not answering my question, it was very frustrating. Then she finally sent me a link that was supposed to have the carrier's infor... read more
Business response:
Hello Sidney, thank you for sharing your frustrations with your recent experience with us. Please know that we are unable to modify orders in any way once they are placed for the privacy and security of our guests. This order will be delivered to the address that was confirmed at checkout. If the delivery is refused or cannot be delivered due to inaccuracies provided, then it will be returned to our warehouse and you will be refunded within 30 days after processing. If not, you will need to reorder. We'd recommend updating y... read more
Well I’ll repost it since my original post was taken down. I ordered the dyson complete styler on 2/4/21. I have called the phone number sent via my order email ending in 8582 twice this week and no one can give me any info on the location of my dyson. It hasn’t even shipped yet. When I ordered it, it said it would be delivered by 2/12/21. Today is 2/18/21 and I still don’t have it. I was told TWICE this week that I would receive an email “shortly” about an update on my order with expedited shipping which I still don’t have.... read more
I ordered $200 worth of product from Ulta. The delivery status is delivered but I never received my package. I contacted Ulta and it took them a week to tell me they won’t do anything because the delivery service said it was delivered. I filed a complaint with Ulta and ***** ****. The driver left my package in the lobby of my apartment building instead of in the package room as instructed. The delivery person claimed to have taken a picture of my package being delivered but neither ulta or l**** **** can show me, and if he/s... read more
Business response:
We're sorry to hear that you were disappointed by your experience with us, Angela. As the carrier has provided proof of delivery, we are unable to reship or refund the package. We appreciate your feedback and will share this with our team.
If I could provide zero stars for customer service, I would. I placed an order with Ulta valued at more than $200. I received notice that ********* had delivered the parcel but I did not receive it. I contacted Ulta and even sent photos to prove that my front door does not match the photo provided by *********. They refuse to reship or refund. They even went to far as to tell me to take it up with *********. ********* has told me to contact the seller so I'm now effectively in an infinite loop. I called customer service seve... read more
Business response:
We're sorry to hear that you were disappointed by your experience with us, Tracy. As the carrier has provided proof of delivery, we are unable to reship or refund the order. We appreciate your feedback, and will share it with our teams.
The customer service is awful in store and via the phone. I ordered a ***** complete hair styled 2/4/21 and it said it would be delivered 2/12/21. Today is 2/16/21 and it hasn’t even shipped yet! I called they said I will receive a new email which I have yet to receive with a new shipping label and they are “discussing” with management about getting me a discount for something that ISN’T my fault! I USE to be an avid ULTA customer but they are going down hill quickly!
Business response:
We're sorry to hear that you were disappointed by your visit with us, Cassie. We're always looking to improve our services, so we appreciate your honest feedback. Please reach out to our Guest Services team at your earliest convenience either via ******** Messenger, ******* Direct Messenger, phone at 1-866-********, or email at gethelp@ulta.com with more details so we can connect with you further about your concerns.
I am so upset with Ulta. I have been a member for over 10 years, literally since I started buying makeup. I think I bought my very first ever lipstick from Ulta. Anyways, I am a diamond member and I spend more than enough to be treated like a valued customer, but instead have been given the run around all day long. Apparently I have been banned from shopping online because a rep told me that an order I placed through ******was disputed even though that was never my intention. ******had charged my boyfriends card instead of m... read more
Business response:
We're sorry to hear that you're disappointed, Lindsey. As we received a charge dispute from your financial institution, we are unable to accept your online order requests at ulta.com. Moving forward, we invite you to shop with us in-store, and our associates will be happy to assist you further.
I wish it were possible to give this company zero stars. They participate in false advertising online and try to explain it to you in a way that makes it seem like you didn't get scammed when that's exactly what happened. I purchased an order online 1.27.21. The promotion for the NYX Professional Make Up Micro Brow Pencil read "Buy 2, get 1 free. Add 3 items to qualify." So, I purchased 2 of the brow pencils, and 2 more items, totaling a purchase of 4 items. I received my package in the mail and only received 2 eyebrow penci... read more
Business response:
Thank you for reaching out regarding your recent experience with us. We understand the confusion and hope that we are able to provide some clarity. If you were interested in getting a third eye pencil for free, you would have needed to add that to your cart so the Buy 2 Get 1 free would have applied to the third brow pencil. Since you had 3 NYX items in your cart - the pore filler and two brow pencils - the item with the lower value would have been the qualifying free item, which in this case was one of the brow pencils. e a... read more
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 3.1 star rating with 1,158 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open tomorrow at 10:00 a.m.
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