Ulta Beauty

Jessica u 

on BBB

4 years ago

I placed an Ulta order just last night. As soon as the order was placed, I realized the address was incorrect. I quickly chatted with an Ulta member via the app and was told what I already knew --- i had shipped it to another address, my old address. So i called, the *** **** up on me after I repeated what he said, I was in utter disbelief " we cannot cancel your order as it has started processing. We cannot refund you until the order is received back to our warehouse". I had literally placed the order within the HOUR.I call... read more

Danielle S 

on BBB

4 years ago

I am so disappointed in Ultas customer service and return policy. Being forced to give up your name and number every time you go to the register is annoying. And, being forced to have your name and number in the their system to process a return, even when you have a receipt and its within 30 days (really 2 days), is the dumbest policy in retail.The associates make you feel bad about not wanting to give your name and number. Its like their jaded because of other bad customers, probably less than 2%. Why cant they just take no... read more

Kimberly P 

on BBB

4 years ago

Package was sent to wrong address. When I contacted Ulta, their response was too bad for me. Scam business. 

Christina M 

on BBB

4 years ago

have been a ******** Member at Ulta for years. I am willing to pay premium prices because I know the customer service has always been on point. Over the last year, my orders have arrived atrocious. I understand ***** was a real thing, but the service level to rectify the issue should be top notch.In the past year, I have received product exploded in the box, another with a cracked dropper, another item missing from my order, and multiple free gifts with empty tubes and no product (Read: expired).Today, I received an order fo... read more

Erica A. 

on BBB

4 years ago

i am not going to purchase anything from them again! It is my daughter-in-law's favorite store so I usually make at least one purchase a year for a gift for her. *** *******! I had trouble placing an order because their coupon code would not work. After giving me two more codes that did not work, they would not give me anymore and somewhat dismissed me. i asked are you going to give me another code. She said I already gave you two. I told her I would not place my order nor buy again from them. NO response. Obviously my busin... read more

Elle D 

on BBB

4 years ago

Beware of signing up for a Rewards account with this company. I unfortunately did sign up for one. I started getting bombarded with multiple email daily, despite not opting into emails. When I tried to unsubscribe, it forced me to sign into my account, which then said I was not subscribed for emails. When I then called customer service, the automated lime asked for all sorts of information I had not previously given them, including my social security number. When I finally reached a customer service representative and gave h... read more

Alexandra 

on BBB

4 years ago

ZERO STARS 06/20/2021 This order was made online on June 6. Every time we call they say, “Your order shows delivered. It should be there tomorrow. If it does not arrive please give us a call.” This is unacceptable. They are stating since the package shows as delivered they cannot [WILL NOT] provide a refund. The wait period according to them and nowhere on their website has changed from 8 days to 12 days and increases with every call. We have been disconnected three time and refused access to a supervisor. All this over a $2... read more

Tiana M. 

on BBB

4 years ago

I put in my order and payed using ***** Pay My billing address Was correct My shipping address was an old address When I recognized it was the wrong shipping address I immediately called Ulta customer service And was told that she could put in a ******* to cancel my Order but it wasnt guaranteed.I was also told this was human error and I should have looked.Who trains theses people I didnt even want a cancel I just wanted the address modified. I got nothing but attitude and horrid customer service.Im a ******* and they lost m... read more

Marcia G 

on BBB

4 years ago

After ordering online from Ulta, as well as shopping in the store, I was informed that my online account was shut down and I would no longer be able to order online. I got an email stating that due to my order characteristics and not following that of a typical guest for products for themselves that my online account was closed. Puzzling since I was trying to order the same products that I normally do. Customer service is of no help. They told me that once IT makes a decisions it is permanent. They invited me to shop in the ... read more