Ulta Beauty

Lml21 

on BBB

4 years ago

I ordered something on 11/29. On 12/2, I got a notice that it shupped, and they gave me a tracking number with an estimated date of 12/6. It didn't arrive and the shipping never updated with the tracking number. I called and they said to give it 10 business days and to call *** because it was their fault. 12/11 is 10 business. I contacted them again asking how it was going to be here on 12/11 when it hasn't shipped. Now that are telling me that 10 business days is 12/15 because my order didn't complete until 12/2. I clearly ... read more

Rebecca R 

on BBB

4 years ago

I ordered. Said it would be received on 12/7. Has been sitting at facility since 12/4, still not received. They claim no responsibility saying it was shipped. Won’t refund. Said I can return items to store. Can’t return if not received. They need to take responsibility instead of passing the blame. 

B.J. S 

on BBB

4 years ago

I placed an order Friday 11-20-2020 and still have NOT received my very expensive items!! I have spoken to ulta customer service which hasn't been very helpful a few times. I was advised I had to wait 10 "business days " before they could replace the order that was lost per tracking and in Florida (other side of the country). The original package was shipped out the same day as the order was placed Friday 11-20-2020, prior to 2 pm that day per tracking, but Ulta would not count this as day One (makes no sense to me). The ori... read more

Barb 

on BBB

4 years ago

This is the worst company to deal with. I moved last month and changed my address on the company website and placed an order, as soon as the order was placed I realized that they had my old address listed for shipment rather than my new one. I immediately called customer service & spoke to someone that told me “no problem I will put in a request to cancel the order because I have no way of changing the address”. I called back a few hours later because the order wasn’t canceled as I was told. I again spoke with someone and wa... read more

Charlene C 

on BBB

4 years ago

I went to the store because there were 2 free items coming to me for it being my birthday month. I told the cashier I had a coupon on my phone for these items. She said she didn't need it as it is in their system. Of course I didn't notice until after I got home and emptied my bag that my free items were not there. After waiting in a long line, I did not want to go back. I e mailed guest services who returned a blanket response that they forwarded my email to some other guest service area for review. That was on 12/6 and hav... read more

Jenn W 

on BBB

4 years ago

Horrific customer service. I placed an order on Black Friday and it's been marked as pending pick up since 11/28. It is now 12/10. Customer service continues to give me the run around saying they won't do anything until day 10 (which is tomorrow). I will never buy from them again. 

Brandi P. 

on BBB

4 years ago

I placed an order on Nov 27 2020. I received my order, but it was missing a product. The product was buy 2 get 1 free and free shipping. So my email says sorry we cancelled your item, your not charged and we waived shipping. it was my free item so why aren't you substituting it and my shipping was already free. I wouldn't have purchased two if I was going to get my third item. I voucher for a free item (the one they canceled) would have been nice. I called customer service and she was like sorry your loss. Not the first time... read more

Ana C 

on BBB

4 years ago

If I had the option to leave 0 stars, this is the option I would pick! I placed an order on November 28 and still the only thing I can see when I want to track the package is "Awaiting Carrier Pick Up". It has been 8 days!! I called several times and no one can tell me where my package is or what is going on! Not only that, yesterday, I tracked the package again and it said it was in GA. So I was happy. I checked again in the evening and again it read: "Awaiting Carrier Pick Up" Is this some kind of joke??? Completely unacce... read more

Kathy F. 

on BBB

4 years ago

I’ve been a loyal customer for many years. I mainly buy the same products when I run out. Recently I have been unable to check out online. I contacted customer service and the CFO escalation email address. I was told I’m no longer allowed to make online purchases. They said my purchases are using multiple names and not for my personal use. I’ve made two online purchases in the last twelve months. Facial products for myself and hair products for myself. All purchases have been made in my name and mailed to my residence. So ba... read more