This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Ulta Beauty
- Beauty
- Manchester, NH
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
1500 S Willow St, Manchester, NH, 03103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I placed an online order on November 6, within ten minutes of placing order I realized that the order was being delivered to the incorrect address. I called customer service to correct the shipping address or cancel the order. They told me that they did not have the capability to do either. They told me that the merchandise would be returned to them as undeliverable and that they would credit my account at that time. The merchandise was delivered to the wrong address on November 19 and left outside the door. I was told I wou... read more
Business response:
Hi Shirley, we're sorry to hear the disappointment. For the privacy and security of our guests, we're unable to modify the shipping address on your order, and cancellations are never guaranteed, as orders start being fulfilled as soon as you hit the 'submit' button. Please be sure to log into your account on ulta.com and click the "Address Book" tab to update your default address with us, and to make sure the correct address is the primary home shipping address. Also, when using a third party payment method such as PayPal or... read more
Can we give a less than one star rating??? This was the worst experience! Never again. I ordered a T3 curly iron on 10/21/2020 to be shipped to my home in Alaska. As many do in Alaska, I entered the delivery address to be my PO Box. There wasn't any flag about that this couldn't be done. On 10/22/2020, I received an email saying that my order had shipped -- UPS. Anyone in Alaska knows you can't use a PO Box with UPS. Delivery date indicated that I would receive it by 11/10/2020. I wasn't happy, but decided to tough it out. N... read more
Business response:
Hi Georgianna. This isn't what we like to hear. We would like to connect with you further on this call experience. Please reach out to us either via Facebook Messenger, Twitter Direct Message, or gethelp@ulta.com so that we can discuss this further.
If I could leave zero stars I would! My experience was terrible and the customer service was extremely horrible and unprofessional. I initially bought over $100 worth of items online. They shipped and I received them it was fine. I opened my contour stick and realized that the color was a bit too dark for my complexion (I didn’t use it but just from the look of it I could tell) (it was the $40 Uoma contour stick). I decided to go to the store and they told me I could return and do a refund no issue. Well when they were retur... read more
Business response:
We wholeheartedly apologize for this experience, Tori, as we strive to make all of our beloved guests feel welcome. The feedback on your recent visit is appreciated and will be used to improve our processes to create better visits in the future. Thank you.
False Advertising and Bad Customer Service. Read Why: Sadly, I no longer trust to do business with Ulta and neither should you. Here’s why: I purchased this OPI hand mask that was clearly a 6 count/pack, but Ulta only sent me 1... The quantity of 6 was clearly stated in the product description, advertised product quantity, product photo, even my order packing slip! See attached photos for evidentiary support. Furthermore, the item was on sale from nearly $60 to $14… Another clear indication that this product is a 6-pack. Eve... read more
Business response:
Hi Bianca. We are sorry to hear that this is how you feel about your Ulta experience. We would be happy to look into the matter further for you on one of our guest service platforms. Feel free to reach out with your order number either via Facebook Messenger, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
Ulta has a serious problem with the company they are using for package deliveries. I have placed three orders. NONE were delivered, but they show as 'delivered'. have a problem with the company you are using to deliver packages/order. Customer service re shipped order. I tracked this order daily to make sure I would know when it was delivered. The order showed delivered but it was not. I have a camera on my front door to see every person and every delivery that comes to my door. I work from home so I catch every package that... read more
Business response:
Thank you for sharing your experiences, Diane. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
I placed an order from Ulta on November 03,2020. Which I needed by November 20 since it was a gift for my teenage daughter. I contacted them on the date I was suppose to receive which was the November 10,2020 which I did not. I have contacted them multiple times since it is an order that cost me $235.98. And the main factor that I do need the items since it’s a gift. The first time I contacted them they stated that if I did not receive within 3 days to contact them back and they would reship. Which I was already getting worr... read more
Business response:
We're sorry to hear that you were disappointed by your experience with us. We're always looking to improve our services, so we appreciate your honest feedback. Please reach out to our Guest Services team at your earliest convenience either via ******** Messenger, ******* Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com with more details so we can connect with you further about your concerns.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 3.1 star rating with 1,158 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open tomorrow at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com