Ulta Beauty

Heidi M 

on BBB

a year ago

TERRIBLE customer service in the ********* Consumes ** location. I asked how much a product was and response was - I have no idea? Go to front and ask cashier. I asked for help in cosmetics and was told she really didnt know much and she was on a phone call (appeared personal) and said shed try to get to me when she had time Really? This was my 4-5th time in that store and each time was awful. To top it off my Aunt had make up she wished to exchange (she purchased in same store location 2 days prior) at time of purchase she ... read more

Jenee B 

on BBB

a year ago

Took product in store to return. Have no information on file, have receipt, returning 4 days after purchase. Was told I needed a phone number to return. I stated this is not what back of receipt states or the ulta return policy states on their website. I started video footage and made manager aware of this. Manager literally walked off to escape to the back of store and refused to help me. I was not rude, demeaning in any way I stayed very calm. I have a 15 minute video footage of being ditched with my receipt in hand and no... read more

Michelle M 

on BBB

a year ago

After weeks of several phone calls to CS and several virtual texts, no resolution. I made a purchase online with my reward points. They auto canceled my order. Still to this day they have not credited back my rewards points I used toward the online purchase. I asked several times for a higher level of leadership to assist. I asked **** 5 times in a hour and 15 mins for contact number. I call, ***** tells me no one available and no time frame when I would get a call back after 45 mins. All this over $85 dollars in reward mone... read more

Adrian C 

on BBB

a year ago

Made a large purchase online and when my order arrived half of it was missing. I immediately contacted Ulta customer service to let them know. The customer service rep was super muffled and hard to understand. He kept asking me the same questions over and over again and I felt like he wasnt believing me. After being on the phone for 30 minutes with him he finally fulfilled the rest of my order. Two days later I am unable to get into my account. I go to change my password and it says invalid email. I messaged Ulta through the... read more

me m 

on BBB

a year ago

Ulta is in violation of customer rights per the "customers right to delete information" from their account as stated on their very own website. They no longer allow customers to delete credit card information which automatically is saved to the customer account when a purchase is made. The customer does not have a choice as to whether or not their information is saved and customer service will not delete it when requested. 

Katie Q 

on BBB

a year ago

I tried to chat in because I had an issue with my order. I should have had 15% off the order. While chatting in they said I needed to place the order by 11/4 which I did but their system decided to process 12:05am 11/5. After acknowledging they saw my screenshot email confirmation of 11/4 proceeded to treat me as less then and as a liar and not help. They acknowledged my confirmation from the night before but said there system processed later when it wanted to and they won’t help. Terrible experience I sent proof screenshots... read more

Jackelyn A 

on BBB

a year ago

If I could -1,000 stars I would. I purchased the baby bliss pro and paid with my debit card which was charged $197 immediately when Purchasing. I noticed that I did not see it in my purchase history so I chatted and representative who provided me with an order #. I then decided to go on the website to look up the order number, it was not valid on the website. I called and the representative confirmed that this was the confirmation number and that I would be receiving my product in 3 to 5 business days. I then emailed a repre... read more

Brenda C 

on BBB

a year ago

I have been an Ulta shopper for many years, I foolishly let them talk me into one of their credit cards with Comenity bank. I finally used the card and completely forgot and I never received a bill. What I did receive was a notice from the credit bureau. I immediately paid the balance and contacted Comenity. I told them I had a 100% clean credit rating until this and asked them to give me a one time forgiveness since they never sent a bill and have it removed from my credit report. After months I finally received a very rude... read more

Cynthia H 

on BBB

a year ago

I had my hair colored at the ****************** location. I have had it colored there for years. I was not satisfied as I paid. My color was darker blonde underneath. My gray was not even colored on the right side of my face. The stylist never showed me my hair with a hand held mirror. I paid $100 for a service I wasn't happy with. I have made multiple attempts to resolve this by calling the corporate office. No one calls me back. The store manager is rude. They keep saying it is under review. It has been a month. They only ... read more