This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Sherwood, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Sherwood certified U-Haul Hitch Cen... read more
Location details
13921 SW Tualatin-Sherwood Rd, Sherwood, OR, 97140, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
If you are looking for a moving and storage company where you need to hold the Franchisee owners' hand from shipping logistics to accounting, then U-Haul of Rogue Valley in Oregon is your place. When you call you feel like you are dealing with the owner's son who doesn't care about customer service or doing a good job (this poor behavior comes from above obviously). All the poor reviews on this place seem to be legit. All the excuses, never taking accountability. This location will overbill you and only offer instore credit ... read more
Business response:
Hello *****, I'm sorry about the issues you had with your rental. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
After renting a U-haul trailer our Client was nonchalantly informed by the installing tech that they've had issues in the past with the trailers fishtailing and getting out of control. He specifically stated that he did not approve of the type of hitch equipment that U-haul uses and encouraged us to watch it just in case. This should have been our first indicator and red flag, however, he was confident that it would be fine on their short journey. The trailer did suddenly begin fishtailing while driving at a reasonable rate ... read more
Business response:
Hello, ****** ******, I am sorry to hear what happened during that rental and hope those involved are doing better. Please contact U-Haul and provide the rental contract information for this rental so this issue can be addressed. You can submit another review with the information if you would prefer to do it that way. Thank you and I apologize again for what happened during that rental.
I received a $25 gift certificate for a previous rental that I had problems with (one of MANY). I applied it to my rental from Saturday and when I checked out, it showed it would be applied. I got my final bill today and although it shows the certificate having been added to check out, they did not redeem the $25. I called the place I rented from, he said Uhaul would call me back, They did. I spoke to the reservations manager, Thad, who refused to apply the certificate because I had received a $50 reservation guarantee credi... read more
Business response:
Hello *****, I'm sorry about the issues you had with the payment and trying to get it processed correctly. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
They need to update the website! If i can give this a zero i will! It is pointless to make a reservation online when it will not be met or guaranteed that it will be available the day of! This causes so much inconvenience to my family!!!! I have scheduled movers and now I to reschedule everyone's to accommodate me AGAIN!
Business response:
Hello ******, I'm sorry about the issues you had with the order. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
Absolutely rude customer service. I rented a truck on the 22nd, to be returned at 830am on the 24th, we didn’t think we would be done with getting out stuff out so at 830am on the 24th we called and were told it would be $40 to add another day, so we did. We ended up returning the truck at 520pm on the 24th. Come to find out, I was still charged $61 for the extra day, if I would’ve just called the return place probably would’ve had no problem just putting it down that it would be returned later. So now I’m out $250 for somet... read more
Business response:
Hello *****, I'm sorry about the issues you had with the billing at the time of return. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
The employees are rude. Specially Paula in Apopka, fl. I had a paid reservation. Already been called 3 times to change location because of "truck is smoking" (same story each time from 3 different Uhaul location within les than 24hrs) I explained to rude Paula my family situation about moving out of state and how this is our last day to move and her replied to that was "so what do you want me to do". I said you need to find me a truck somewhere. No resolution, horrible and disrespectful attitude...people like this make busin... read more
Business response:
Hello ****, I'm sorry about the issues you had with your reservation and how it was handled. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
After we sold our house, we put all our belongings in the U-Haul storage located at (26778 US Highway 380 E., Aubrey, TX 76227). We noticed that the seal to the bottom of the door is missing. I brought this issue to their attention and they told us that they'll take care of it. however, they failed to take care of it. Once we were ready to take our items out (about 3 months later), we noticed that water has molded majority of our belongings. Now, the dishonest part is that they went into the empty unit, that was still under ... read more
Business response:
Hello ********, I'm sorry about the issues you had with your storage unit. We have forwarded your concern to management for review. Please email us at ***************** if you have additional questions about your complaint.
U-Haul in Duncan, BC (*** *******) gave me a quote For a round trip to and then tried to charge me more than 700 dollars more than what was initially quoted. I’ve talked to five different people and have been told the same thing “you signed the contract”. In fact, one customer service rep told me I should never ASSUME that their quotes are correct and based on the information that they are given.. I will take some of the blame, because I DID sign it, but who takes the time to go through any contract with a fine tooth comb, e... read more
Business response:
Hello ********, I'm sorry about the issues you had with the rental billing. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
Unethical and extremely poor customer service for this U-Haul location. I ordered a 1-way rental online (at www.uhaul.com) to pick up a 20' ft. truck at this Scotch Plains, NJ U-Haul facility. I received an order confirmation with all the correct details. When I went to the Scotch Plains location the truck was not there and I was told that I had to go pick up the truck at another location over an hour a way! They told me I had no choice but to pick up the truck at the other location. They could not even tell me if the other ... read more
Business response:
Hello ***, I'm sorry about the issues you had with your reservation. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 759 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com