U-Haul Trailer Hitches

chris c 

on BBB

4 years ago

Uhaul changes the pick up drop off locations and times and types of vehicles on a whim. Their system has cost me a non refundable plane ticket. DO NOT try and schedule important moves with this company, you will be sorry. I've been badly burnt financially twice by this company. Never again. Unfortunately a poorly run company with a bad process. 

Kristine R. 

on BBB

4 years ago

I had reserved a 15' truck, 2 dollies and hired 2 movers through U-Haul to move my items from a storage unit to my home on November 29th. I did the entire process online. On Nov 29th at noon I arrived to pick up the truck and meet the movers at my storage unit. At that time I was told "THEY" overbooked and there was NO VEHICLE AVAILABLE FOR ME. They told me the ONLY vehicle they had was over an hour's drive away and that I would have to go pick it up. That meant driving an hour UP to pick the truck up, driving an hour back d... read more

ADrain B 

on BBB

4 years ago

If I could give the location a zero that would be my decision. My terrible experience occurred on 11/15/2020. My plan for that day was to return the 15-foot truck and auto transportation device to this location after my 10-hour trip the day before. Trying to be proactive I went to the office to evaluate the storage unit I was planning on renting just to make sure it was big enough. The U-Haul employee was very nice and let me go up and look at the empty unit. After this nice gesture of kindness, the rest was downhill. So, I ... read more

Warren K. 

on BBB

4 years ago

My husband and I recently moved cross country by car back in August. I had reserved two U-Boxes to transport our belongings, to be filled at U-Haul in Downtown Tucson, AZ. We ended up needing only one, and the U-Box website made it very clear that we would only have to pay for what we used. After filling and locking the U-Box on 8/7, the employees assured me that the box would be shipped according to the schedule I had reserved, for arrival at U-Haul in Lebanon, NH on 8/22. En route to our new home, I got a call (8/10) from ... read more

Deb M 

on BBB

4 years ago

U-Haul location 4747 N Nob Hill Rd, Sunrise, FL 33351 is absolutely unprofessional and totally rude plus disrespectful to customers. I have rented at their location several years and have always had issues with their customer service or lack thereof not to mention the unsanitary conditions of the unit hallways-bus and critters everywhere. U-Haul never addresses their rude employee's behaviour towards their customers. I called early morning to make a payment for my storage unit and surprise surprise, they had the nerve to rai... read more

Sid J. 

on BBB

4 years ago

I had booked my truck a month prior of my moving. Couple of days before that I decided to change the reservation to get 20' truck. Their system allowed the change to go through and showed me a successful reservation change. However, in an hour or two, their customer service calls me to notify me that the reservation I changed is not available and that my previous reservation will now have to be modified. So not only system screwed up by allowing to select a truck that was not available but it also gave away my previous reser... read more

Latia B 

on BBB

4 years ago

I went to use a van on 11/6 at 4:09pm and returned it same day at 7:28pm. It smelled like goats and the clerk said they did the best to clean it but nothing they could do. Moving along so I was told he’d close out my ticket and email me I never received. I did get charged several times for someone else’s usage $275.00, $184.00, $57.95, and $34.34 How is this possible they have yet to refund me and put my account in a negative. How is it legal to charge someone’s bank account without there permission constantly days later eve... read more

Katie F 

on BBB

4 years ago

U-box has shipped my box to the wrong location over two months ago. I have called and talked to about 8 different people and everyone tells me something different. Last I heard that it was going to be shipped out. That was a week ago and still NO BOX! I called the location where it is supposed to be and they tell me something different each time as well. What a ridiculous waste of time and money. I want my stuff and I am going to be calling everyday until I get a confirmation that my box has been shipped to me. This is the w... read more

Dayanka G 

on BBB

4 years ago

I rented two storage units at Uhaul in South Asheville NC. We had lots of rain and wind from hurricane zeta on Thursday October 29th. Water flooded both of my units. I was called and asked to meet with an adjuster to assess my damages. I purchased $5000 insurance on two indoor climate controlled units. I haven’t heard any thing about my claim so I decided to call. Someone from claims called me back and told me the insurance does not cover flood or any water damage. But they are reviewing my claim. I had two mattresses and bo... read more