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U-Haul Trailer Hitches
- Automotive
- Sherwood, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Sherwood certified U-Haul Hitch Cen... read more
Location details
13921 SW Tualatin-Sherwood Rd, Sherwood, OR, 97140, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I relocated from Idaho to AZ. I reserved a one way truck rental two months prior to my departure. I called to confirm my rental one week before I was to leave and was told they could not guarantee a truck for a one-way move, that they were not sure they would receive one by then. WHAT??? That's why you make reservations. I called another company. I also reserved a storage unit one month prior to my arrival. While on the road I called to confirm my reservation. Their system was down. The following morning I called again to co... read more
Business response:
Hello Cecilia, I'm sorry about the issues with your reservation and that U-Haul was unable to fill it. We have located the reservation and it has been forwarded to management for review. Please contact (800) 451-0465 if you have additional questions about your complaint.
In March of 2021, my husband received word that he would need to transfer his position to another state so we promptly booked a 20 foot Uhaul with tow hitch to tow my car as we own two vehicles. The morning before our move, they called us to let us know that 1. The Uhaul we reserved would not be available at the agreed upon and scheduled pick-up time that we reserved and 2. They did not have a tow hitch available. This was thrown on us less than 24 hours before our move. After a lot of back and forth, almost over an hour lat... read more
Business response:
Hello Erika, I am sorry to hear about all the issues you had with the reservation and the problems it has caused you. Unfortunately, I was not able to locate the reservation using the information provided in your review. Please provide the rental order number and name on the order so we can submit your information to the appropriate management team. I apologize again for what happened.
I took the u-haul truck in yesterday and the U haul personnel told me how much gas to put in the truck for refill. We went to gas station, met another uhaul staff member, they also told us how much fuel to refill...Gomart....1/2 mile away. We refilled the truck and returned the truck. The last uhaul staff member was extremely rude yelling at us. We remembered him from last May 2020, because he took our truck in then. Extremely unprofessional. I called and spoke w the manager of the local uhaul, Mickey. She tried to inform me... read more
Business response:
Hello Melissa, I'm sorry about the issues you had while returning your rental. The fuel charge refund has been submitted. Once it is approved, it normally takes 3 - 5 business days to reflect on the card account. I apologize again for any inconvenience or problem this has caused you.
We scheduled an appointment with Uhaul to install a hitch to pull a trailer for our long distance move with small children. First appointment created 4/20/2021 to install a hitch in 4/28/2021 for moving on May 1. The Uhaul location calls the day of saying they don’t have the part. Instead of making the appointment and charging me for a location that doesn’t have the part, I could have gone with another company who could have installed it already. At least if they could let me know a day or two before, we could have scheduled... read more
Business response:
Hello Justin, I'm sorry about the issues you had with your hitch reservation. We have located your contract which has been forwarded to management for review. Please contact (301) 977-4130 if you have additional questions about your complaint.
U-Haul forced us to drive 120 miles to pickup truck. The day before our 5 day drive from OR to MN, U-Haul called and said the truck we had rented would only be available at a location 120 miles further than the location on our reservation. That was 4 hours of additional driving and gas for my wife and I the day before out trip. Customer Service foul up. When customer service was telling us we had to drive 120 miles out of our way to get the moving truck, they said they would set up an extra day and mileage on our contract. W... read more
Business response:
Hello Russ, I am sorry about the issues you had with your rental. You were sent a separate email with more information about your concern and if you have any additional questions, please feel free to respond to that email.
You are an absolutely horrible company. You cancelled on me twice even though I booked weeks in advance. Every customer service rep & manager (except for Corporate) couldn’t have cared less what situation this put us in. They just told me they wouldn’t do anything for me and my crying for management would do nothing for the situation. So I just hope you know that is what your customer service looks like, absolute garbage. They told me they had a truck for me in the weeks up to my reservation. Then after they cancel on me, I ... read more
Business response:
Hello Lindsey, I am sorry you had those problems with your reservation and how it was handled. We have located your reservation which has been forwarded to management for review. Please contact (800) 332-1190 if you have additional questions about your complaint.
I was charged for insurance, today after returning a truck, when I twice denied it. Once during initial reservation and once before taking the keys. I have had issues with Uhauls mobile pickup both times I have tried it. I have only rented with Uhaul these 2 time.I am honestly done with this company as an option for truck rentals. The last time I tried the mobile pickup, the truck I reserved days in advance was not there and Uhaul did not honor their $50 reservation guarantee. It was blamed on "other issues" and the operator... read more
Business response:
Hello Nathaneal, I am sorry about the billing issues with your rental. You were sent a separate email with a resolution and if you have additional questions about it, please respond to that email. Thank you and I apologize again for any inconvenience.
We were 4 hours late on a rental return, keys were put in drop box and then got the receipt that we were charged for another FULL 24 hour rental period. Store was closed at 1:00 PM so we were unable to call them once we realized we would be late getting back. Returned the truck and decided to call today to dispute the extra day. Called the store this morning, nothing they can do. Called customer service, they emailed the district manager, manager called me and told me nothing she can do. "Maybe if it was one or two hours lat... read more
Business response:
Hello Kamryn, I am sorry about the issues you had with the rental fees. I found and reviewed your rental order. I sent you a separate email with additional information about your concern and if you have additional questions, please let us know. I apologize again for any inconvenience.
I made an online reservation for a 6x12 trailer on Feb 21s to be picked up in or near Arvada, CO on 4/29t. I got an email confirmation stating someone would contact me 4/28 the day prior to my 4/29 pickup. I got a call on 4/28 saying my pickup location is in Glenwood Springs - a 4 hour drive from my house. The lady on the phone was not helpful when I explained I could not drive 4 hours away and then 4 hours back to load my move. I then called my local UHaul to explain my situation to see if they might have another type of tr... read more
Business response:
Hello Rebecca, I am deeply sorry U-Haul was not able to fill your reservation. We have located the order which has been forwarded to management for review. Please contact (833) 450-0095 if you have additional questions about your complaint.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 759 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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