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U-Haul Trailer Hitches
- Automotive
- Sherwood, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Sherwood certified U-Haul Hitch Cen... read more
Location details
13921 SW Tualatin-Sherwood Rd, Sherwood, OR, 97140, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Schedule an appointment to have a receiver hitch installed, charged us extra to receive in in before our trip. They didn’t receive the hitch in time, never called and won’t call or answer their phone.. Tried several times to contact them And even called costumer service.. still no contact about installing the hitch. Not the way you do Business
Business response:
Hello *****, I'm sorry about the issues you had with trying to get a hitch installed. I have sent you a separate email requesting additional information so we can have this addressed by a member of management. Please email us at service@uhaul.com if you have additional questions about your complaint.
We rented a 26' truck on the June 12th. They were super busy and never once told us to inspect the truck before we left. We got to the house and there was a oil stain inside the truck and the truck was only filled at a half a tank. When were headed to our destination and I want they had wrong we get a text to do a walk around. So we call uhual to leave our complaint. We returned the truck where it was left at 1/2 a tank. 2 weeks later we got charged $53. Called and complained, I was advised it would be 72 hours and would be ... read more
Business response:
Hello *****, I'm sorry about the issues you had during the rental. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
WHO EVER DID THIS INVOICE ARE THIEVES!!!! YOU CHARGED $135 THEN YOU REIMBURSE THE MONEY YOURSELVES UNDER OIL CHANGE!!!! BECAUSE IT WASN'T REIMBURSED TO MY BANK ACCOUNT. I WILL BE REPORTING THIS TO THE BETTER BUSINESS BUREAU!!!! NO WONDER YOU NEVER RESPONDED TO MY EMAIL. *** ******
Business response:
Hello ***, I'm sorry about the billing issues you had. I have sent you a separate email discussing this issue in further detail. If you have any other questions or concerns, please contact me so they can be addressed. I apologize again for any inconvenience or concern this has caused you.
The service here was poor. I tried to remotely rent a truck according to UHaul instructions, where the process makes the vehicle ready to drive off. I had opted for no insurance whatsoever. When I arrived, a glitch in accessing the system remotely ( to avoid counter wait) forced me to go inside to a representative. After a long wait, the agent walked me through a cumbersome, time consuming process. I told her I did not want any 'extras'. I had to scan my licence and go through many steps quickly on a pin pad. There was a lin... read more
I had an appointment at 12:30 at the U-Haul on Strand in Missoula, MT. When I arrived they told me it would be 2 hours before they could get to me.
Business response:
Hello *********I'm sorry about the issue you had with your hitch appointment. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
I reserved a truck in NYC and got several confirmations for the location I picked. On the day before my move I reserved a confirmation for 40 minutes away from my original request. 2 hours of calls later to multiple Uhaul regions (and several rude and uncaring reps later), I finally got a wonderful rep who found me a truck my family could pick up. When my family picked up, the rep changed the contract to my brothers name even though I was paying and it is my contract. Move went fine, truck was fine, we dropped truck off at l... read more
Business response:
Hello ****, I'm sorry about the issues you had during this rental. I have reviewed your concern and sent you a separate email with the receipts and another one addressing what happened. Please let us if you have any additional questions or concerns about your complaint.
The website is very confusing and misleading. They took advantage of my lack of knowledge on how their website works.
Business response:
Hello *****, I'm sorry about the issues you had with the rental process. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Last Monday my wife reserved a 10' truck with Uhaul in Moscow, ID, so we can move our two oldest into their first apartment Monday morning. The reservation was confirmed, yet my wife just received a phone call from Uhaul's reservation department informing her, not only were we not going to get our 10' truck, but they no longer had any trucks, vans or trailers available to rent. They did offer a solution! That solution being, if we would just drive to Lewiston, ID and pay an additional $100.00 then they could honor our agreed... read more
Business response:
Hello ***, I'm terribly sorry about the scheduling problem you had with your recent reservation. We have located your reservation which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Hello All, I set up the delivery of my U-Boxes during the week to ship on Friday late in the evening. When I got off the phone with Uhaul I was assured that my delivery would go without a problem, however, hours later I received another call while I was working stating that my address had not been confirmed and that I needed to call Uhaul to confirm my address. Once I was off work I called to confirm and Uhaul once again assured me that my delivery would take place and it would be on time as promised. Finally, today, the dat... read more
Business response:
Hello ****, I apologize for what happened while trying to set up the U-Box delivery which caused it to be delivered late. I have added your concerns listed in the BBB review to the existing complaint file which had already been created for the same issue. Per the notes, the Traffic Control Manager has already reached out to you about this issue. If we can assist further, please let us know. I apologize again for any inconvenience this caused you.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 759 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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