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U-Haul Trailer Hitches
- Automotive
- Sherwood, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Sherwood certified U-Haul Hitch Cen... read more
Location details
13921 SW Tualatin-Sherwood Rd, Sherwood, OR, 97140, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
U-Haul reservation process is a joke! I reserved a trailer almost one month in advance close to my place of residence in the Silicon Valley. A few days before the pickup date I went through their online check-in process and paid in full for the rental. The day before the pickup date they notified me that the closest available trailer was in a town FIFTY miles away. The same day I passed in front of the original pickup place and a trailer was there, obviously ready for pickup. When I asked the clerk there why I was not given ... read more
Business response:
Hello ********* I'm sorry your preferred pickup location was not able to fill your reservation and the assigned location was so far away. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Manager was rude, condescending, and not helpful. I booked a rental truck, 15 foot truck, and she called me right before my move to tell me I couldn't keep the truck overnight. That I would have to move my stuff into a storage locker overnight and pick it up the next day. This is not a company rule, it is not listed anywhere on their website, AND I was approved for a 23 hour rental. When I contacted another location, they said they had never heard of that rule before and when they looked up my contract, it had me booked for ... read more
Business response:
Hello *******, I'm sorry about the issues you had with the reservation. We have located your reservation which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
The Owner, Chris, at the Palmer, Alaska unit, who greeted me out by my car before coming in, obviously had an agenda. His agenda was to get rid of me. Apparently my hitch was a difficult install which he said over and over again. It was so painfully obvious he wanted this work gone!, that I could not believe it. Obviously I was not going to get my hitch installed as planned which I had taken half a day off to do. I discussed this with the representative when I made the appointment and they made it for 9 AM so that I would be... read more
Business response:
Hello ******* I'm sorry for the issues you had while trying to get the hitch installed. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Reserved a truck at a close location, then they send me across town to actually get the truck at another location. Had the truck for 4 hrs and dropped it off After-hours at 8 pm. Put the keys in the drop off box. Next day then send me a bill for 2 days rental. Also included numerous fees like an After-hours service charge of $21, Fuel charge of $9 even though I put gas in the truck and the needle was more than it had when I picked it up. I only drove 14 km, yet somehow I used 29 liters of fuel. Cleaning fee and cleaning tax ... read more
Business response:
Hello *****, I apologize for the problems you had with the billing on your rental. I have sent you a separate message with more detailed information on the steps I took to resolve this issue.
I'm not sure if I can leave no stars but you need to be able to minus some. I suffer from a bad back and it is obvious I am not in good shape. The gentleman I was with is handicapped. When picking up the truck we had to walk over 500ft in pouring rain to get to the truck, we did our own walk through in the rain, no employee around. Had to go to the office to get the dollie we had rented and put it in the truck ourselves which was a struggle. When we returned the truck we were informed in no uncertain terms that the truck had... read more
Business response:
Hello *******I'm sorry about the issues you had with the rental process. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Terribly rude. Horrible experience. Avoid at all costs unless you love total incompetence and being verbally abused by customer "support".
Business response:
Hello *****, I'm sorry for how your interactions with U-Haul have gone. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Terrible experience on 2 of my recent 3 U Haul rentals. The Calgary locations are participating in aggressive Bait and Switch strategies. After initial booking and confirmation, the terms of pricing, and drop off locations were materially changed within a day of service, leaving me, the customer in a compromised situation. Initial confirmations are meaningless. When changes were verbally agreed upon with the agent who is facilitating the changes, documentation did not fully reflect the details. When the vehicle is dropped of... read more
Business response:
Hello ***, I'm sorry about the issues you've had with your rentals. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
It was difficult to communicate with the staff at **** *********** *** ******** ** ***** location. I was constantly threatened over the phone live and via voicemail and in person about how I was stealing the truck and the police were notified by the agent at the store, who is no longer working there. The person who arranged my rental before her convenient departure said her cell phone was turned off for weeks thus I could not inform her continuously. I also had sent an email but received no reply to that either. She misinfor... read more
Business response:
I am expected to pay over $2700 for a truck that I drove for 30 miles or I will not have access to my household goods. Sure, this is reasonable to UHAUL.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 759 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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