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U-Haul Trailer Hitches
- Automotive
- Coos Bay, OR
About this business
Location details
763 S Broadway, Coos Bay, OR, 97420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I was told over the phone by a Uhaul rep named ****** that I had till 9:17am on November 5th to return without being charged a new day. She informed me the ****** location was open till 7 and I specifically called and made sure I wasn't going to be charged because I was running behind by 40 minutes. She told me over the phone to take my time. The gentleman **** at the ****** ************* location did not believe me and said that's not how it works. He was rude. No customer service. Very pompous.i was appalled by his demeano... read more
Business response:
Hello ***********. I apologize you were charged the extra day and it was handled in that manner. I reviewed the existing complaint file and see this was already refunded back to you. I apologize again for any inconvenience this caused you.
I was told over the phone by a Uhaul rep named ****** that I had till 9:17am on November 5th to return without being charged a new day. She informed me the ****** location was open till 7 and I specifically called and made sure I wasn't going to be charged because I was running behind by 40 minutes. She told me over the phone to take my time. The gentleman **** at the ****** ************* location did not believe me and said that's not how it works. He was rude. No customer service. Very pompous.i was appalled by his demeano... read more
Business response:
Hello ***********. I apologize you were charged the extra day and it was handled in that manner. I reviewed the existing complaint file and see this was already refunded back to you. I apologize again for any inconvenience this caused you.
I was told over the phone by a Uhaul rep named ****** that I had till 9:17am on November 5th to return without being charged a new day. She informed me the ****** location was open till 7 and I specifically called and made sure I wasn't going to be charged because I was running behind by 40 minutes. She told me over the phone to take my time. The gentleman **** at the ****** ************* location did not believe me and said that's not how it works. He was rude. No customer service. Very pompous.i was appalled by his demeano... read more
Business response:
Hello ***********. I apologize you were charged the extra day and it was handled in that manner. I reviewed the existing complaint file and see this was already refunded back to you. I apologize again for any inconvenience this caused you.
I was told over the phone by a Uhaul rep named ****** that I had till 9:17am on November 5th to return without being charged a new day. She informed me the ****** location was open till 7 and I specifically called and made sure I wasn't going to be charged because I was running behind by 40 minutes. She told me over the phone to take my time. The gentleman **** at the ****** ************* location did not believe me and said that's not how it works. He was rude. No customer service. Very pompous.i was appalled by his demeano... read more
Business response:
Hello ***********. I apologize you were charged the extra day and it was handled in that manner. I reviewed the existing complaint file and see this was already refunded back to you. I apologize again for any inconvenience this caused you.
Interesting how every review here is negative and yet ...depending where you look all positive. That's because uhaul controls access to reviews. I had to push customer to actually suggest that I can review here. Forget about doing a ****** review they only send links to review your pickup and drop-off location which for the most part is NOT the issue. Seems really unfair to give a poor review to the mom & pop stores where we pickup and drop-off. The real problem is uhaul itself. Doesn't give a **** where you get your truck .... read more
Business response:
Hello *******, I am sorry about the issues you had with the reservation and the process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Interesting how every review here is negative and yet ...depending where you look all positive. That's because uhaul controls access to reviews. I had to push customer to actually suggest that I can review here. Forget about doing a ****** review they only send links to review your pickup and drop-off location which for the most part is NOT the issue. Seems really unfair to give a poor review to the mom & pop stores where we pickup and drop-off. The real problem is uhaul itself. Doesn't give a **** where you get your truck .... read more
Business response:
Hello *******, I am sorry about the issues you had with the reservation and the process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Interesting how every review here is negative and yet ...depending where you look all positive. That's because uhaul controls access to reviews. I had to push customer to actually suggest that I can review here. Forget about doing a ****** review they only send links to review your pickup and drop-off location which for the most part is NOT the issue. Seems really unfair to give a poor review to the mom & pop stores where we pickup and drop-off. The real problem is uhaul itself. Doesn't give a **** where you get your truck .... read more
Business response:
Hello *******, I am sorry about the issues you had with the reservation and the process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Interesting how every review here is negative and yet ...depending where you look all positive. That's because uhaul controls access to reviews. I had to push customer to actually suggest that I can review here. Forget about doing a ****** review they only send links to review your pickup and drop-off location which for the most part is NOT the issue. Seems really unfair to give a poor review to the mom & pop stores where we pickup and drop-off. The real problem is uhaul itself. Doesn't give a **** where you get your truck .... read more
Business response:
Hello *******, I am sorry about the issues you had with the reservation and the process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Interesting how every review here is negative and yet ...depending where you look all positive. That's because uhaul controls access to reviews. I had to push customer to actually suggest that I can review here. Forget about doing a ****** review they only send links to review your pickup and drop-off location which for the most part is NOT the issue. Seems really unfair to give a poor review to the mom & pop stores where we pickup and drop-off. The real problem is uhaul itself. Doesn't give a **** where you get your truck .... read more
Business response:
Hello *******, I am sorry about the issues you had with the reservation and the process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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