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U-Haul Trailer Hitches
- Automotive
- Coos Bay, OR
About this business
Location details
763 S Broadway, Coos Bay, OR, 97420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Had a bad costumer service experience with the U-Haul offices, located at ***************************************************. On Friday November 17th, 2023. I arrived to pick up a 9' Cargo Van that I had previously reserved. I had to wait over an hour, since the keys to the van that was assigned to me were in a different van that had just left the property (different rental). When I finally received the keys, another U-Haul worker went with me to inspect the vehicle. I noticed that the license plate of the vehicle did not c... read more
Business response:
Hello *********, I am sorry about the issues you had during the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
This is absolutely the worst customer service I've ever received from a company. My move has been far more stress than necessary, they've changed my plans over and over again from location, to truck, to cost. If I ever move again I will pay another company 5x what this cost me just so I never have to deal with them again.
Business response:
Hello *******, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
U Haul is beyond useless!!!!!! I ordered a trailer rental. When I picked up the trailer I noticed they had no **** stand on the tongue of the trailer. It was a 6x12 trailer, not a small trailer. It was very heavy. ******* asked that I grab one of the chains and help her lift the tongue onto my hitch. After that she hooked everything up and gave me a thumbs up. I noticed the trailer was equipped with electric brakes. I set my brake controller in my truck but I didnt feel the trailer braking but I figured it must be helping in... read more
Business response:
Hello ****, I am sorry about the multiple issues you had with the rental and the charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
U Haul is beyond useless!!!!!! I ordered a trailer rental. When I picked up the trailer I noticed they had no **** stand on the tongue of the trailer. It was a 6x12 trailer, not a small trailer. It was very heavy. ******* asked that I grab one of the chains and help her lift the tongue onto my hitch. After that she hooked everything up and gave me a thumbs up. I noticed the trailer was equipped with electric brakes. I set my brake controller in my truck but I didnt feel the trailer braking but I figured it must be helping in... read more
Business response:
Hello ****, I am sorry about the multiple issues you had with the rental and the charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
U Haul is beyond useless!!!!!! I ordered a trailer rental. When I picked up the trailer I noticed they had no **** stand on the tongue of the trailer. It was a 6x12 trailer, not a small trailer. It was very heavy. ******* asked that I grab one of the chains and help her lift the tongue onto my hitch. After that she hooked everything up and gave me a thumbs up. I noticed the trailer was equipped with electric brakes. I set my brake controller in my truck but I didnt feel the trailer braking but I figured it must be helping in... read more
Business response:
Hello ****, I am sorry about the multiple issues you had with the rental and the charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
U Haul is beyond useless!!!!!! I ordered a trailer rental. When I picked up the trailer I noticed they had no **** stand on the tongue of the trailer. It was a 6x12 trailer, not a small trailer. It was very heavy. ******* asked that I grab one of the chains and help her lift the tongue onto my hitch. After that she hooked everything up and gave me a thumbs up. I noticed the trailer was equipped with electric brakes. I set my brake controller in my truck but I didnt feel the trailer braking but I figured it must be helping in... read more
Business response:
Hello ****, I am sorry about the multiple issues you had with the rental and the charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
U Haul is beyond useless!!!!!! I ordered a trailer rental. When I picked up the trailer I noticed they had no **** stand on the tongue of the trailer. It was a 6x12 trailer, not a small trailer. It was very heavy. ******* asked that I grab one of the chains and help her lift the tongue onto my hitch. After that she hooked everything up and gave me a thumbs up. I noticed the trailer was equipped with electric brakes. I set my brake controller in my truck but I didnt feel the trailer braking but I figured it must be helping in... read more
Business response:
Hello ****, I am sorry about the multiple issues you had with the rental and the charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
****************** and Last-Minute Cancellation I am extremely disappointed with the service provided by U-Haul Moving. We made a reservation for a moving truck a month in advance, and received a notification that our reservation was canceled 4 days before we move. We were suggested to travel from ********* to ****************** to pick up a truck for our move to **********. I caution anyone considering U-Haul as we have come to find out this has happened many times with friends/family, some of them having cancellations the ... read more
Business response:
Hello ******, I am sorry about your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
****************** and Last-Minute Cancellation I am extremely disappointed with the service provided by U-Haul Moving. We made a reservation for a moving truck a month in advance, and received a notification that our reservation was canceled 4 days before we move. We were suggested to travel from ********* to ****************** to pick up a truck for our move to **********. I caution anyone considering U-Haul as we have come to find out this has happened many times with friends/family, some of them having cancellations the ... read more
Business response:
Hello ******, I am sorry about your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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