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U-Haul Storage of Lake Oswego
- Automotive
- Lake Oswego, OR
About this business
U-Haul has everything for your local or long-distance move, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Other available moving solutions include portable U-Box containers, Moving Help providers, hitch installations, moving and shipping boxes, propane and online reservations.
Location details
7100 SW Mcewan Rd, Lake Oswego, OR, 97035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 8:00 p.m. | |
| Sat | 07:00 a.m. to 7:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
U-Haul Employees on ************. are very unprofessional! They appear as if they dont want to Work.
Business response:
Hello ******, I am sorry about the issues you had. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Uhaul is the worst company I have ever dealt with. Paid over $4700 to have 6 pods dropped off at our old house and delivered to our new house. We had confirmation THAT ALL 6 would be delivered by the 21st and now are being told that only 2 can be delivered at a time and when we finish unpacking the two, two more can be delivered-which will drag the delivery out throughout the week. I was told it was because the ******* location, did not have the correct equipment. Sounds like a Uhaul problem, not mine.We made the reservation... read more
Business response:
Hello ****. I apologize for any issues you are having with the delivery. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of manager address your concern. Thank you and I apologize again for any inconvenience.
I originally scheduled to rent a 20ft truck from a U-haul location near me on July 13th. August 17th two days before I move they call me and tell me I have two options if I want the truck that I scheduled for. Both options are an hour away from me and they would not give me any way of getting the car. I talked to this Regional manager in ******** named *******. Who said that was the best he could do and did not help me any further than that. I hung up and call the customer service number who found me the exact truck I reserv... read more
Business response:
Hello ****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
My entire U-Box experience and move has been marred by the organizational incompetence of U-Haul and a lack of accountability between departments. I made a move to ** from ********** to start my first position in my career. The expected shipment date was 8-9 with movers hired for the 10th. I called on both the 7th and 8th to speak to separate associates to confirm that indeed my shipment was on the way, and they both said yes. I get notification the day it was to arrive that it had, in fact, not even left **. The associate i... read more
Business response:
Hello *******, I am sorry about the issues you had with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I got Hitch and wiring installed and this is how bad it is. No response from the manager at ******* yet.1. I told them on phone this is 2014 SQ5 yet they ordered a hitch for 2013 and screwed it up.2. ********* said he has to drill holes in the hitch to install, I check online this is 100% wrong. I am worried about where he will drill the holes.3. Bumper is 100% mis-aligned, attached images and video. Emailed the support yet no response.4. Wiring is hanging loose, seems 100% wrong here.5. Also I see loose screws, I am worried... read more
Business response:
Hello Atul. I am sorry about the issues you had with the hitch/wiring installation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
We rented a trailer online; and somehow an order for "Moving Supplies for a 20' truck" was entered. When I contacted Uhaul, they said the order form is automatically populated as a CONVENIENCE, and the customer must check the box "NO, I do not need these supplies, or the order is created. They gave me the option of returning the items, but I explained they were delivered to our old address, and we now live 600 miles away. They stood by their policy of creating the order for supplies. This is FRAUD. I disputed the charge with... read more
Business response:
Hello ******, I am sorry about the issues you had with your online order. When making the reservation, you have to select either "Add These Supplies" or "No thanks, I do not need supplies" in order to proceed with the reservation. I documented your concern and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I reserved a uhaul for a move 30 days in advance. They moved the pickup location once but kept the reservation and made no changes. Two businesses days before the move they called and told me that they could not honor the two days that I reserved and could only have it for one day due to fact that the area was very busy. A reservation is a reservation and they should keep it without change if they accept it. What if I didnt pay part of the bill because I dont have enough money. Poor management. They will type a kind response... read more
Business response:
Hello *******, I am sorry about the issues with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
If I could give U-Haul negative stars, I would. DO NOT use their UBox pod service if youre planning a cross country move. We moved from MO to MA & no one knows where our pods are. U-Haul corporate says they reached our destination one day late, but theyre not here. Our local U-Haul says they cant even accommodate a trailer so theyre not here. We dont have clothes, beds, desks. Were missing work & sleeping on air mattresses. And zero answers from *************************** are out $3018 & all our stuff. What I DO have is no ... read more
Business response:
Hello ******. I apologize for any issues or confusion with your U-Boxes. They are at U-Haul ********************************************* Of ***** **************************************************** **************. If you want to schedule delivery, you can call your local scheduling office at **************. I apologize again for any inconvenience.
The *********** **. Uhaul employee had her 5 year old son running around the business. She asked him to lock the doors due to it being close to closing time. The employee didn't go over no paperwork with me and with getting a truck and a car trailer going one way She failed to explain how to put the straps on the tires which she connected the straps wrong and they kept coming lose and the straps got tangled to the point we couldn't get them undone. Had to call roadside assistant only to wait 2 hours for them to show up and a... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Storage of Lake Oswego
How is U-Haul Storage of Lake Oswego rated?
U-Haul Storage of Lake Oswego has a 1.1 star rating with 766 reviews.
When is U-Haul Storage of Lake Oswego open?
U-Haul Storage of Lake Oswego is open now. It will close at 7:00 p.m.
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