This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Storage of Lake Oswego
- Automotive
- Lake Oswego, OR
About this business
U-Haul has everything for your local or long-distance move, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Other available moving solutions include portable U-Box containers, Moving Help providers, hitch installations, moving and shipping boxes, propane and online reservations.
Location details
7100 SW Mcewan Rd, Lake Oswego, OR, 97035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 8:00 p.m. | |
| Sat | 07:00 a.m. to 7:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
UHAUL U-Box gets an "F-" for delivery, tracking, on-time *************. I recommend that you DON'T use this service, ever. There is no tracking information. The contract calls for a $50 per day late charge, but nobody can figure out how to pay it. The delivery address is my new luxury apartment on my contract, and they told me, "I had to pick it up from the local UHAUL in **************." Nobody knows where it is, when it will be in, etc. I had to argue with the them about the delivery address which is right on my contract. ... read more
Business response:
Hello ******, I am sorry about the issues you had with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I made (and received confirmation of) a reservation for a storage unit. Several days later I receive a call that the unit I reserved is not available (there were, in fact, two available. They were going to give me a smaller one that was less convenient for the same price. I asked how a unit I had reserved was not available and they said they didn't know. I talked with U-Haul's customer service. The person I talked to was fantastic, but she revealed that for storage units with U-Haul, making a reservation doesn't mean you hav... read more
Business response:
Hello ****, I am sorry about the issue with your storage reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Worst customer service and ********************** experience ever! I had originally scheduled the rental of 3 uhaul box containers to be picked up from ********** and delivered to *****. The boxes were to be picked up from my ********** residence Tuesday 6/6/23 but were not physically hauled away until Saturday 6/10/23. Before the week of this transaction I received a call asking me as a favor to push my delivery date in ***** from 6/12/23 to 6/20/23 due to driver shortages which I was kind enough to agree to. That date came... read more
Business response:
Hello *****, I am sorry about the issues you had throughout your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Absolutely worst experience ever. I would never use UHaul again, for anything. We contracted to pick up our UHaul at a location five miles from our home. Two days before our move, the ********* office told ** we would have to pick up the truck 61 miles from our home and the car carrier, at a seperate location North of the other location about twenty miles from our home. I told them this was unacceptable. They hemmed and hawed and then told me they found a truck rental 18 miles from our home. While not great, much better than... read more
Business response:
Hello *****, I am sorry about the issues you had during your reservation and rental processes. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
35 years ago, I remember moving from ********** to **** with a huge U-Haul truck. It was highly featured with broken radio, no AC, broken gas gauge, and faulty brakes. There is no feeling quite like losing brakes while descending a **** mountain, and plowing through a construction site full of workers at 68 miles per hour (while still in first gear). Thankfully, there were no injuries.Today, U-Haul trucks are in much better condition with cool pictures on both sides. However, the phone scheduling, internet service, and lowbr... read more
Business response:
Hello *******, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Cancelled my reserved truck on morning of my move. When I called national number, they said they cancelled because they couldn't reach me. They had all my contact info and I had received a confirmation email 2 days before. I learned from my adult daughter that they called her phone (she has same last name and had rented in past) and she told them to call my #. No help was offered, no apology given. A gross error led to a move that required multiple loads in borrowed pickup instead of one load and one drive across town. I wil... read more
Business response:
Hello *******, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Trying to get my privlem solved and all i get is call transfer and bad attirude from employees. ****** at ************** and, although i told her i need to speak with general manager, she kept me for 48 min in hold and then told me he is not there. They are so ****!!!!
Business response:
****************, I am sorry to hear you had an issue at our ************. U-Haul location. You can file an objection at ********************************** and we will follow up on your concerns. Again, I apologize for the experience you had, there's never an excuse for rudeness. We appreciate your feedback.
Picked up a truck and tow dolly. They offered to hook my car up to the tow dolly, but they didn't put the strap on the front right tire properly. Went to check the straps at the first stop for gas, and it was no longer on my tire, had ruined the tread on my tire and was tangled on parts under my car. It took over 2 hours to get roadside assistance to come out and untangle it. Now after already shelling out over 2 grand for the uhaul I need to buy a new tire because of their negligence.
Business response:
****************, I'm sorry to hear you had an issue with your U-Haul rental. If you need to file a claim for a loss, you can submit a claim at ************************** Again, I apologize for the experience you had during your recent move with U-Haul. We appreciate your feedback.
Never EVER use uhaul. They ****** us in this move. We had a 26 truck and ****** reserved for the move for weeks. They called 2 days ago to tell me they dont have the truck or the dollys available but I can go to *********** (1.5 hrs away) to pick up if I want a truck that big. By the time I called back that truck was gone but they could give me a smaller truck. We had to secure a second smaller truck to make up the difference. We get there this morning and they dont have it. The guy before extended their rental and no one th... read more
Business response:
I'm sorry to hear you had an issue with your U-Haul rental. If your move is completed and you would like to file an objection, you can reach U-Haul **************** at *********************************** Again, I apologize for your experience on your recent move with U-Haul. We always appreciate customer feedback.
Frequently asked questions about U-Haul Storage of Lake Oswego
How is U-Haul Storage of Lake Oswego rated?
U-Haul Storage of Lake Oswego has a 1.1 star rating with 766 reviews.
When is U-Haul Storage of Lake Oswego open?
U-Haul Storage of Lake Oswego is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com