This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Storage of Lake Oswego
- Automotive
- Lake Oswego, OR
About this business
U-Haul has everything for your local or long-distance move, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Other available moving solutions include portable U-Box containers, Moving Help providers, hitch installations, moving and shipping boxes, propane and online reservations.
Location details
7100 SW Mcewan Rd, Lake Oswego, OR, 97035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 8:00 p.m. | |
| Sat | 07:00 a.m. to 7:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
I am writing after a whole one week of the horrible incident as I fell sick from the experience. I am a 50plus single woman. I had rented a 26 footer a couple months ago in *******, **. I flew from LA to ******* on July 21st. My mover / friend picked me up from ******* Friday morning and we drove to *******. We were just about 2 hours late. When we reached the Kansas St, ******* location, the staff there pretended to be surprised and gave us the direction to ****************. She told me the Truck was there. It was 110degree... read more
Business response:
Hello Uma, I am sorry about the issues you had trying to get your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
1 star is a generous rating and this location doesn't deserve it. This location and the staff here truly have no business operating. I made a reservation a week in advance for the only available slot in Austin * pick up for 7/30 at 6:30pm. I checked in online since the reservation claimed it would "cut my time in half". This location has operating hours on Saturday until 7pm. I showed up 45 minutes prior to the supposed closing time only to find out the staff had locked its front door, not allowing me and a multitude of othe... read more
Business response:
Hello *****, I am terribly sorry about the issues you and your boyfriend had trying to get the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
You make a reservation in advance. You hire a moving crew. Uhaul rents out its rsvpd trucks so when you arrive for the reserved pick up(with your paid moving crew waiting) they dont have truck/truck size you rsvpd. Its like airport car rentals We have your midsized reservation but were out of mid-sized. They offered for us to drive to another location with a truck which was 60miles away in ***********! Thats 120miles round trip, and lets not forget the current ** gas price of $6.50gallon(its July 2022). We were expected to e... read more
Business response:
Hello *****. I apologize that happened with your reservation. Unfortunately, I was not able to locate the reservation using the information in the review. Please provide the name and email address listed on the order so we can have the appropriate management team address this issue. I apologize again for the problems this caused you.
I rented a pick up truck from Uhaul in *****, **. I parked my car and checked in and left in the pick-up truck. I drove 90 minutes to pick up wood for a home project, but got a call from uhaul about 20 minutes away from my destination. They said that my car was blocking something and they were going to tow it. I had parked between two other cars and explained that I was almost 90 minutes away. The employee accused me of lying about how far away I was. I told him I would turn around (without the wood) and come back. He said t... read more
Business response:
Hello *********, I am sorry about the issues you had during your rental. Your concern has been documented in the existing complaint. Upon review, this issue was already addressed directly with you. I apologize again for any inconvenience.
Upon returning truck they charged a cleaning fee. Accused me of smoking in the truck. Which I did not.Took less than 5 minutes to clean the inside cab. I stayed and watched and took pictures. Before and after they cleaned. Made claim because they would have owed me money back and this way they make money.
Business response:
Hello ******, I am sorry about the issues you had with the rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Absolute scam of a company and no guarantees. We waited two extra days for them to honor a reservation for an auto transport and they are now giving us a run around saying it wont be available for another day. We are screwed with our move and we cant even get ahold of anyone.
Business response:
Hello ******, I am sorry about the issues you had with the auto transport reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Would give 0 stars if possible. My family has a cross country move from ******** to ********* this weekend (7/31/2022) that we booked a reservation for three weeks ago (7/10/2022), with the rental pick up scheduled for Sunday. I understand its end of month, but its for job transfer with hard set dates. We were notified today (7/29/2022) that there are no trucks available within a 300 mi radius. According to your regional coordinator office, such a notification is all you need to do per your policy. When pressed, the rep kept... read more
Business response:
Hello ********* I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
This company has no business operating. A reservation is a reservation- when it says Reserved it is reserved but not with Uhaul. They seem to have a completely different idea of what that means. Only reserve a Uhaul if you enjoy having an already stressful move made absolute h*** by being notified a day in advance that there is not one Uhaul truck of any size available within 50 miles of your location. Lost a customer for life- and Ill be happy to tell anyone else I meet all about this insane experience.
Business response:
Hello ******* I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a U-Haul Motorcycle Trailer on July 12th. I had made it approximately 45 miles when the trailer came off the hitch causing nearly $7,000 worth of damage. The person that hooked the trailer up, did not tighten it all the way down. I was stranded on the side of the interstate for an hour before I could get someone to help me. The person that came to help, wasn't even with U-Haul. I could not get in touch with U-Haul's roadside assistance via phone or online. When the person that helped put the trailer back on the hitc... read more
Business response:
Hello *******, I am terribly sorry this happened during your rental. I forwarded this information to Repwest to address directly with you. I apologize again for this issue.
Frequently asked questions about U-Haul Storage of Lake Oswego
How is U-Haul Storage of Lake Oswego rated?
U-Haul Storage of Lake Oswego has a 1.1 star rating with 766 reviews.
When is U-Haul Storage of Lake Oswego open?
U-Haul Storage of Lake Oswego is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com