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U-Haul Storage of Lake Oswego
- Automotive
- Lake Oswego, OR
About this business
U-Haul has everything for your local or long-distance move, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Other available moving solutions include portable U-Box containers, Moving Help providers, hitch installations, moving and shipping boxes, propane and online reservations.
Location details
7100 SW Mcewan Rd, Lake Oswego, OR, 97035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 8:00 p.m. | |
| Sat | 07:00 a.m. to 7:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
Beware of GUARANTEED reservations!!! We did a one way move from ** to **. Picked up the truck on Thursday but no appliance dolly, which we reserved along with the truck. Did not have to pay for it but had to move heavy stuff with a regular dolly. Got to ******* on Friday and our storage unit was UNAVAILABLE! No one ever called us to let us know. They gave us the truck for an extra 2 days and said they would call when our unit was available. No one ever called! Had to let our help go bc we had no unit to move into. Spent the ... read more
Business response:
Hello *****, I apologize for the issues you had with your reservations. Unfortunately, I was not able to locate them using the information in the review. Please provide the name and email address on both orders. Thank you and I apologize again for any inconvenience this caused you.
My mother in law was treated horribly was told she couldn't rent their U-Haul because she knew me because my account was flagged 5 years ago. She has nothing to do with me. The guy was extremely rude and told her he could could what ever he wanted to and his boss wouldn't help us either. I would never ever treat my elders like that and to be so mean and rude. I will let all my friends and family know since they know me they are not allowed to rent a U-Haul!
Business response:
Hello ***, I am sorry about the issues your mother-in-law had. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I made a reservation online and did not receive things I requested in my reservation. I requested a furniture dolly for my apartment to move furniture but they gave me a utility dolly. But I will still charge the money. The truck I rode in had no air and when customer service was contacted no one answered the phone to two days later when they done a call back. The storage unit I requested from Uhaul had water damage mattresses sitting out front and a leaking roof. The second floor of the facility cannot be accessed except fo... read more
Business response:
************, I am sorry about the issues you had with your truck and storage orders. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
.. where do I start? I booked a reservation 3+ weeks ago was told there wasnt a guarantee and they would call me. Less than 12 hours before I was supposed to get my truck they call and tell me they dont have any I ask okay what about others? Nope no trucks 100 mile radius ok so now what??! reschedule your movers till when?? Long story short.. my reservation started 3 days ago with a return time on Friday and I have still yet to get a call/ a truck. Never again
Business response:
Hello *******, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Total rip off being charged for extra mileage that I didn't use, return said vehicle with the same amount of gas and a day later $17 charge for 2 gallons of gas. In addition my credit card was charged an additional $54.91
Business response:
Hello ********, I am sorry about the issues you had with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Well everything started off great. The boxes were great, loved that we got lots of free blankets and the lady at the local office was wonderful. Then our boxes shipped and that's where everything fell apart. First, we did NOT receive any notification that our boxes had arrived at our new location and when I called to find out where they were I was told they were on hold because we needed to pay the shipping fee, which we were never informed of. Now they are trying to charge us almost $2000 more for shipping the boxes than we... read more
Business response:
Hello ***, I am sorry about the issues you are having with your U-Box shipping rates. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Took money for hitch for truck in October, could not do because refused to drill holes for the hitch they sold me. Trying to get me money refunded form them nothing but put on hold for hour and half four separate times to get hung up on. Do not purchase a hitch from them they do not stand by their product and customer service is terrible, will get mt refund close to 550$!!!
Business response:
Hello *****, I am sorry about the issues you are having getting a refund for the hitch. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Recently experienced my first big disappointment with U Haul. After six successful uses of a one-way reservation, a long-planned move blew up this past weekend. A one-way trailer reservation -- confirmed and paid for the day before -- was not honored. The entire episode started with long lines and very few counter service reps available to work with customers. Multiple customers with reservations were told equipment was not available. After multiple hand-offs to several customer service reps, the ********************** **** ... read more
Business response:
Hello *******, I am sorry U-Haul was not able to fill your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any issues this caused you.
I made a reservation online for a UBox, it's U-Haul's version of a POD - you load they drive it... I made it online 3 weeks ago. I got a confirmation number. I called and spoke to a representative and confirmed that I did everything right. Which I had not, and he fixed it. It was supposed to be delivered today. I called again 7/25 to confirm because even though I had an email confirming what the gentleman and I spoke about I wanted to hear someone say it. The lady confirmed by delivery date of 8/1. I asked what time will it ... read more
Business response:
Hello *****, I am terribly sorry you had such a bad experience with the **Box order. There was already an existing complaint about this issue which was resolved after you spoke with the Traffic Control Manager about what happened. I apologize again for the inconvenience and frustration this caused you.
Frequently asked questions about U-Haul Storage of Lake Oswego
How is U-Haul Storage of Lake Oswego rated?
U-Haul Storage of Lake Oswego has a 1.1 star rating with 766 reviews.
When is U-Haul Storage of Lake Oswego open?
U-Haul Storage of Lake Oswego is closed now. It will open tomorrow at 9:00 a.m.
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