U-haul Neighborhood Dealer

ClauLi Sánchez 

on Facebook

5 years ago

Prepaid online $300 to get my hitch installed professionally at castleton Uhaul My car was in Friday 7/10 at the castleton location and they left the lights cable just hanging out from my back tail light, am I supposed to close my trunk door over the cable????? plus my car is making rattling sounds 🤦🏻‍♀️ took it to Accura dealership to see why my car was sounding weird and it’s probably because some screws are not all the way in. I’m so disappointed. And now concern how can they do this. 

William Huston 

on Facebook

5 years ago

BEWARE Excessive Late Fees on Storage! You are locked out after just 3 DAYS past due. After 30 days you are charged three different late fees +$50 "pre-lien fee" and threats to sell your property. Total late fees after just 30 days is 73% of total monthly charge!!!! This is EXTORTION, their contract is COERCIVE and takes advantage of poor people. Numerous complaints locally and to corporate yield no help, and just the runaround "we can't do anything". NASDAQ:AMERCO (UHAL) is a $6B corporate. If you are in my position: CONTAC... read more

Ana Bradford 

on Facebook

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5 years ago

It was a smooth process and very helpful. 

Tammy Waters 

on Facebook

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5 years ago

Super friendly and personable 

Chelsea Hannah 

on Facebook

5 years ago

I scheduled a rental a week ago for a 7am pickup. The store was closed upon arrival, and after waiting until 7:30, we could not wait any longer for the store to open (the store’s hours list 7am, both on the website and their door). I had called and left a message wondering why they weren’t open, as I’d needed to pick up the vehicle promptly at 7. I went to another Uhaul location to rent instead. I received a return call from this location and I had let the manager know that I’d rented from elsewhere as I couldn’t wait any lo... read more

Spencer Steele 

on Facebook

5 years ago

I recently brought my 2017 jeep patriot(the first nice car i have ever owned and work hard to pay for every month) to this location to get a hitch installed so i can enjoy taking my dirt bike to the track this summer. After picking up my car i immediately noticed the hitch was pointing downward and not straight out the back of the vehicle, but i figured this wouldnt be the biggest deal. So i drive away and by the time i got home my car was rattling like crazy coming from the rear. After a week of trying to get a hold of uhau... read more

Mikeyy Dan'e 

on Facebook

5 years ago

Absolutely worst customer SERVICE I have ever experienced in my life!!!!! I can not even believe this manager Sierra Kennedy has a job!!!! There was an error In paper and she was trying to charge me for over four hundred miles of usage I didn’t use. I drove far enough to not even move the gas gauge!! Refused to provide any documentation refused to help at all!!!! I had an employee outside that was washing vehicles give me more assistance than the store manager and told me we needed to complain to Brad Ling the president beca... read more

Mike Blackwell 

on Facebook

5 years ago

Absolutely worst customer SERVICE I have ever experienced in my life!!!!! I can not even believe this manager Sierra Kennedy has a job!!!! There was an error In paper and she was trying to charge me for over four hundred miles of usage I didn’t use. I drove far enough to not even move the gas gauge!! Refused to provide any documentation refused to help at all!!!! I had an employee outside that was washing vehicles give me more assistance than the store manager and told me we needed to complain to Brad Ling the president beca... read more

Robert Mercer 

on Facebook

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5 years ago

I love working at b&S they treat u like family there I love