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Twin Pine Ford
- Car Dealers
- Ephrata, PA
About this business
The Twin Pine Family has been serving the greater Pennsylvania area since 1955. We are a family owned and operated dealership group, whose size and volume allow us to offer the largest selection, best prices, and the best added value program. We strive to make your shopping, buying, driving, and ownership experience second to none because our emphasis is on customer satisfaction. Exceeding the expectations of every customer is the goal of each employee at Twin Pine! It makes us proud to deliver a simple, transparent and hone... read more
Location details
620 N Reading Rd, Ephrata, PA, 17522, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great Experience I had an overall great experience at Twin Pine Auto Group, I was referred by a close friend so I checked what vehicles they had on their website & they had exactly what I was looking for!! Price was right & mileage was low!! Highly recommend checking Twin Pine Auto Group for your next purchase!! Ask for Wyatt
Business response:
I am very happy to hear that you were treated so well. For the past 60 years we have been trying to earn the respect of every customer who walks through our doors; it makes our whole organization proud that Wyatt and our staff did such a great job. Thank you for taking the time to post a review and if I may ever be of service, please do not hesitate to reach out. Regards, Jason Sales Manager Twin Pine Auto Group
Great Car, Fair Price We are repeat customers of Twin Pine Auto. Since our last visit, the dealership has changed their business policy. This was a great change for customers. The price was very fair, and the vehicle was exactly what we wanted. Our sales consultant, Seth Burkholder was thorough. He began by explaining all the options on the vehicle. Seth took us for a test drive, then left me drive the vehicle. The test drive confirmed our choice in vehicles. Seth had patience, as I wanted to see another vehicle on the lot t... read more
Business response:
Thank you very much for taking the time to write this review and for your encouraging words!! We always striving for a fantastic customer experience and I am glad that we were able to see those efforts realized. We are lucky to have employees like Seth and look forward to seeing you in the future. I am glad you came back to see us again to make your purchase. I truly appreciate your repeat business. If you ever need anything from me, please feel free to reach out at 717.733.6548. Many happy miles and safe travels. Regards, J... read more
Very Pleasurable Experience... THANK YOU !! We came to Twin Pine to reluctantly replace our vehicle totaled in a hail storm; and were very limited to an exact budget, a need for a "family" vehicle, and a short time frame to purchase. Our salesman Seth was very personable, accomodating to our last minute schedule and wavering needs. More importantly, he knew his product, to the extent that when we made our choice, and wanted to have it checked at our mechanic first, his response was, "by all means, please do, we encourage you... read more
Business response:
Thanks for the beautiful compliments! Everyone appreciates the feedback (especially Seth and myself) since we all work so hard to make sure that you have the BEST experience! We are here for you and are glad that you had such a FANTASTIC experience with us! We appreciate your business. Regards, Jason Sales Manager Twin Pine Auto Group
Above and Beyond After the Sale I had an issue with the clock spring on my 2010 Dodge Grand Caravan. Contacted Twin Pine for a warranty claim (purchased the extended warranty) and found out that the clock spring is not a warranty item. I was mad at first, but Jason went to the owner and explained what had happened and that it has only been about 1.5k miles since I bought it. The owner agreed to split the bill with me 50/50 even though he had no obligation to do so. These guys are the real deal and stand behind their commitme... read more
Well...the candied bacon was good, at least First time reviewer of ANYTHING here. Just thought I'd pass along our experience. The car purchasing experience was GREAT. We loved Seth! Easy to talk to, was very knowledgeable about the vehicle we were interested in, but that's unfortunately where the great experience stops. Several days after our purchase, my husband noticed the passenger's wheel well was torn. So he called Seth. Seth said that there's nothing they can do about it, since that issue wasn't covered under the Power... read more
As advertised….the price is the price “Haggle Free Price”. Believe me, there is no negotiation of price. Granted, the ADVERTIZED PRICE is very fair What they fail to tell you is there is a $366.00 license plate charge, $110.00 document fee. If you are setting at the table awaiting your final costs, check out the cost table that’s attached to the bottom of the CALCULATOR…….interesting. I have never heard of a used car dealer charging for delivery. Delivery from where? Interesting sales scam!!! Additionally, I understand there... read more
Business response:
After reading your review I question the integrity in which it was written. Let’s be honest. You were just upset because we wouldn't "negotiate" with you; it had nothing to do with the fees. I explained that we do not inflate our prices like other dealerships. As you mentioned, you got an awesome deal on the car, and that is because our margin was just a few hundred dollars. Operating this way gives our customers the ability to purchase our cars at extraordinary prices. We have fees just like everyone one else, but final cos... read more
I just moved to the area and needed a dealer I could trust. I made the mistake once before buying from shady dealers and wanted to be sure I chose a great place to get a car. I researched local dealers and there was a lot of good things to be said about Twin Pine Auto Group, so I checked out their site and immediately found a 2010 Dodge Caravan with LOTS of options that would suit our families needs. Seth Burkholder, Sales Consultant, was very attentive to my needs and did nothing to make me feel uncomfortable. He put me in ... read more
Business response:
Update: 5/4/14 Had an issue with the clock spring on the van. Contacted Twin Pine for a warranty claim and found out that the clock spring is not a warranty item. I was mad at first, but Jason went to the owner and explained what had happened and that it has only been about 1.5k miles since I bought it. The owner agreed to split the bill with me 50/50 even though he had no obligation to do so. These guys are the real deal and stand behind their commitment to sell exceptional quality vehicles. Thank You Twin Pine!
I have enjoyed working with Wyatt and everyone else at this dealership! I really enjoy my 2011 Subaru Legacy. Thank you Twin Pine and Wyatt
Very good experience. Great customer relationship, Darin. Patient & good grasp of salesmanship. Overall wonderful experience!! I really enjoy my 2010 Mercury Mariner, thanks again Twin Pine Auto Group
Frequently asked questions about Twin Pine Ford
How is Twin Pine Ford rated?
Twin Pine Ford has a 4.8 star rating with 11,152 reviews.
When is Twin Pine Ford open?
Twin Pine Ford is open now. It will close at 8:00 p.m.
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