Tuff Shed

Mike M 

on BBB

2 years ago

I had much higher expectations for Tuff Shed as a company and for the $5000 shed that I bought from them. The shed was delivered in the end of August and was a disaster from the beginning; the installation crew was sent out from the factory with 33% materials for a different sized shed than what I had ordered. Regardless, by the end of the day, the had built *something*. The build was left unfinished, with off center windows, incomplete/incorrect door and window trim and crookedly hung doors. After weeks of back and forth, t... read more

Katie B 

on BBB

2 years ago

Do not buy anything from Tuff Shed!!! **** at Tuff Shed in ******** ** is worthless! I ordered my shed in August of 2022 and still have not received it. I spoke with him on 10/20/2022 at 9:38 am and he gave me a scheduled delivery date of 10/28/2022. Here we are 10/28/2022 and I was not placed on the schedule! They currently have me scheduled 2 more weeks out. I think the part that is the most aggravating, is that he is acting like he never spoke with me on 10/20/2022, even though I have phone records. Not a great way to do ... read more

Eugene H 

on BBB

2 years ago

I purchest a shed from Tuff she for the second time because my first experience was good. This time 1: They gave me a delivery date of two weeks, two weeks later I called and they said it is always 4 to 6 weeks, so i have to wait four more weeks ( bad Bussiness ethic ) 2: I asked to remove the door because I wanted to put in a regular external door like a house.....not that god ugly one they want to give you...and I paid for it with them knowing I wanted a rough cut door opening in the wall, they agreed and billed me for it.... read more

Daniel H 

on BBB

2 years ago

I worked with ***** on ordering my shed. He was great sold me what I wanted, and didnt try to sell me things I didnt need. Was honest and straight forward told me the steps we would go through to get the shed to the house and how the payments were going to to be laid out. Everything was great from start to finish. **************** was great and everyone was there to help and get my shed built and on time. 

Jana K 

on BBB

2 years ago

Aweful experience. Ordered a Tuff Shed from *********** Tuff Shed reached out and had me sign contracts and said the permit department would reach out to me. After several weeks no one has reached out so I contacted the woman who sent the contracts. She was able to get someone to reach out and get additional info. Another several weeks passed and finally their permitting **** contacted me. After complaining she is the only one doing permits so it takes a long time she put me in touch with a sales person. It has taken so long... read more

Daniel N 

on BBB

2 years ago

I cant even begin to say how disappointed and upset I am with Tuff Shed. This company has the worst costumer service and business philosophy I have ever dealt with in my life. The amount of frustration and time I spent trying to have them deliver and install my shed is well worth more than the actual shed itself. When the shed was attempted for delivery the first time in early August, the 3 workers complained about the distance from the truck as well as the trail which I had paid someone to trim and clean prior. I was told s... read more

John B 

on BBB

3 years ago

Dont buy a tuff shed. Heres why: Bad wood! Ugly 2x4s almost all the wood is poor quality. So bad the installer cant correct it. The people who work for them from the manager to the floor sweeper are so full of excuses. You may think its just a shed but the cost is way over the rest the sheds that are offered at home depo or lowes. I have had at least 20 calls and e-mails making excuses about how they cant or wont. You will never be satisfied with tuff shed . They **** from top to bottom. They are very proud of their over pri... read more

Brian S 

on BBB

3 years ago

The absolute worst experience I have ever had doing business with a company. It would take too long to detail all of the mismanagement, disorganization, false appointment times, botched construction practices and not one follow-up or apology for their sloppy business practices. After 4 months from signed contract, still not complete. Its a sad commentary on what seemed like a good company. Youve been warned by a respected community member in St. ******. 

John S 

on BBB

3 years ago

One year after purchasing a 12x32 , and it finally getting built after a year wait because of the permitting department "over load of work" ( causing my massive delays due to thier attention to details on the permit they are submitting for me ) I even supplied them my site plans for a passed permit I did for a 40' connex (that took me a 2 months start to finish ) and here I am a year later just getting it built.Its been a nightmare , too many calls to the planning department in the first few months to get a proper site plan ... read more