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Tri Cities Gas
- Propane
- Florence, AL
About this business
Choose Tri Cities Gas as your propane provider for comfort and service you can count on. Our local, knowledgeable service professionals are always there for you, providing safe, reliable energy.
Location details
4250 Chisholm Rd, Florence, AL, 35630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
NO STARS - nobody answering phones or returning calls. website doesn't work either. cannot get anyone to respond, charlottesville VA office is closed????? not happy with lack of response to emails and voice mails
Terrible customer service, have waited over a week for a site proposal to be emailed to me. I had to give them the email address three times on the phone and emailed them twice, with no luck. Every time I call and wait on hold for thirty minutes, they say they do not have the contact information. Pitiful chain of command and communications. Will most likely not use this company.
I purchased a new home and the previous owner utilized Amerigas. Since the tank was already in place and rented from Amerigas I decided to use them as well. Because the home originally had a gas dryer and stove that were converted to electric Amerigas informed me that they needed to do a safety inspection of the equipment prior to filling the tank with propane which is understandable. I scheduled the safety inspection 2 weeks prior to my move in date and informed Amerigas that the tank was at 40% capacity so they would need ... read more
Amerigas has to be the WORST company to deal with!! I paid for new service on 12/1/2020 and am still waiting on propane to be delivered in Fayetteville, NC!! Calling customer service is a nightmare with hold times lasting an hour or more!! I have been promised by two different customer service reps that I would be placed on the emergency delivery schedule. I even left a restaurant last night without eating my dinner to meet the delivery man who never arrived!! I requested a cancellation this morning but when I called back to... read more
We had been on even-billing, and when we moved in April 2020 we had a $1680 positive balance on our account. I called several times in April and May of 2020 to provide our new address and follow-up on the refund of the positive balance. It was promised to be sent within 6 weeks. In September, I tried calling again (still cannot get through via telephone, since after 90 minutes on hold the call is auto-terminated). I sent an email September 19 in follow up, to which I received a reply apologizing and escalating concerns to th... read more
After 20 years of reasonable service Amerigas is totally useless in rural San Francisco bay area. They miss fillings, poor response to service calls. DO NOT USE!! Kamp’s or Dassel’s are far better and will actually take care of you, Amerigas has not fulfilled my service request and additionally placed a lock on my private tank!Illegal. In my community, they are negligent in filling tanks and numerous customers do not get service until they run out. If you have a choice, DO NOT US THEM.....
I have tried to get ahold of AmeriGas and they have long hold times, I have been on hold for 2 hours. I had a scheduled delivery and it never showed so now I am on another long hold for almost 2 hours just to try to get a delivery
Zero Stars. Avoid this company. This company has been astoundingly unreliable. Even before Covid it was difficult to reach anyone.. and talk about empty promises! No one ever calls you back. You get charged late fees while you await communication with the company. When we initially had the tank filled, my stepson literally had to take DAYS off of work in order for someone to be here, because we would be told we would get our delivery, and then no one would show up... over and over and over. You would think a company might li... read more
If I could give this company zero starts it would still be too generous. We moved into a rental house with an Amerigas propane tank. It took us over a week to get our account set up and two weeks later we still don't have a firm delivery date for our tank fill. Call wait times are easily over 90 mins, but their system hangs up on you after about an hour and 15 mins in and you have to start all over again. At this point we don't have enough propane to turn on our heat in the middle of December and nobody at the company seems ... read more
Frequently asked questions about Tri Cities Gas
How is Tri Cities Gas rated?
Tri Cities Gas has a 1.2 star rating with 560 reviews.
When is Tri Cities Gas open?
Tri Cities Gas is closed now. It will open at 8:00 a.m.
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