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Tri Cities Gas
- Propane
- Florence, AL
About this business
Choose Tri Cities Gas as your propane provider for comfort and service you can count on. Our local, knowledgeable service professionals are always there for you, providing safe, reliable energy.
Location details
4250 Chisholm Rd, Florence, AL, 35630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Amerigas is in utter disarray after being taken over in whole by UGI. They are unable to provide delivery of propane, even for those on an "expedited" schedule. Our tank is bottoming out and we can't even get on a future schedule list. Their supervisors do not return phone calls, even when promises for them to do so are given by the company's telephone answering service personnel.
Unable and unwilling to make deliveries. Despite repeated calls and a propane tank verging on empty, no response, no deliveries, and broken promises by customer reps on the telephone to have supervisors call us. Stay away, and change now if you are with them. UGI bought Amerigas out in whole and is in utter chaos. Can't manage or serve the customers anymore.
If we could give 0 stars we would. As per other reviewers, we recently switched to another company that was almost a dollar cheaper per gallon. Amerigas had no interest in retaining us as customers, and was completely unwilling to even match or reduce their rates. We happily switched companies, and have been waiting over two weeks for a response to our email to pick up one of their remaining tanks. We have, however, received the tank rent bill. Do Not do business with this company… Honestly how are they even allowed to opera... read more
Amerigas is a horrible company. I contacted them on Monday for a propane delivery to my house and agreed to pay $300.00 since I have elderly parents living with me. They told me they would be out that Monday. I get home Monday and have no propane. Call again on Tuesday and they state they will be out on Tuesday. Get home and still no propane. I then call them and they tell me that they came but my gate was locked and so was my propane tank. I do not have a gate and do not have a lock on my propane tank so no delivery was eve... read more
TERRIBLE customer service. I have been trying to get my propane delivered for 2 WEEKS. Every day passes and we still have ZERO propane. My house is 48 degrees and I have 2 YOUNG children. They say it's not an "emergency" so they cannot expedite my propane and give me a day of when they will be there but NEVER show up. I am FED up. I have already paid for my propane and do not have it. I will be contacting my bank for fraud if they do not deliver my propane TODAY.
Is this company still in business? Any number I call gets a voice-mail. Customer service is non existent. If I could give them less than one star I would. Do yourself a favor, dont do business with them.
Worst customer service I have ever had to deal with.
I have an 'automatic refill' account with Amerigas. The last time they delivered propane to my tank was in April, 2020. On Saturday, December 7, 2020 My tank was empty. I noticed it when I was starting dinner, but my stove would not light. I could smell a perfume like odor. I called customer service but the office was closed. I used the online website, and tried the customer chat, but it just came back "this page not available". I spent a cold weekend, no stove, no hot water, no heat. I called first thing Monday morning, and... read more
Terrible, unreliable service. I have been waiting 3 weeks for my tank to be refilled. We seem to go through this every winter with Amerigas
Frequently asked questions about Tri Cities Gas
How is Tri Cities Gas rated?
Tri Cities Gas has a 1.2 star rating with 560 reviews.
When is Tri Cities Gas open?
Tri Cities Gas is closed now. It will open at 8:00 a.m.
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