Tri Cities Gas

William H 

on BBB

4 years ago

DO NOT USE!!! I received an invoice today from Amerigas. I do not use Amerigas and cancelled any previous contact with Amerigas. In September I called Amerigas to deliver propane to my house. The came and looked my my fireplaces to ensure all was in order, but did not delivery any propane. I called after 15 days to inquire and they said it was an error on delivery. They rescheduled for the following week. Well 1 month later still no delivery so I called and cancelled any services from them, including any possible delivery. I... read more

David B 

on BBB

4 years ago

BY FAR THE WORST COMPANY WE HAVE EVER DEALT WITH .... IF THERE WAS AN OPTION TO LEAVE NEGATIVE STARS, WE WOULD!! RECEIVED 2 INVOICES, THE 1ST BEING DATED 9.30.2020 & THE 2ND DATED 11.30.2020. BETWEEN THOSE DATES WE HAVE MADE MULTIPLE ATTEMPTS TO REACH AMERIGAS .... WE HAVE SENT 2 EMAILS, NEITHER OF WHICH WAS RESPONDED TO, BUT THEY'VE MANAGED TO HAVE PLENTY OF TIME TO SEND OUT THEIR STUPID NEWSLETTERS .... & HAVE MADE MULTIPLE PHONE CALLS, & DON'T FOR A SECOND THINK WE DON'T HAVE ALL OF THIS DOCUMENTED!! EVERY 1 OF THE PHONE ... read more

Kenneth B 

on BBB

4 years ago

Watch out for this company. They started charging "Tank Rental" via an invoice online. This had never happened before. I sent an e-mail requesting clarification, but they haven't responded. Very Respectfully, Ken 

Jim T 

on BBB

4 years ago

Absolutely horrible customer service. Have been trying to get through on the phone line for 2 weeks and each time i called it indicates the wait time is at least 60 minutes. Yesterday i held on the line for over an hour and a half and then was cut off. 

Cindy S 

on BBB

4 years ago

I am the person that only gives good reviews, but I can’t bite my tongue on this one. Our equipment was purchased and installed a year ago. We use gas for heating our water, cooking and heating the house. We have had to call the company twice to get the equipment fixed because it leaked. 10/30 they came out and did a temporary repair and we were to call them back when our gas was down to 5%. The company says one thing for when we are scheduled (after we called them) and when they didn’t show up and we called back, they had c... read more

ANDY B 

on BBB

4 years ago

Amerigas is the worst company I have ever dealt with. Ever since Amerigas bought out our local company service has declined and continues to worsen. It is impossible to find out when to expect delivery. Delivery was scheduled twice in November, never came, no notification to us and was not rescheduled. I've been trying for two weeks to get propane. Six representatives have promised to resolve situation and call back. Only one called. Tank is below 25% and we're still waiting. DO NOT USE AMERIGAS! Andy *******AZ 

shannon c 

on BBB

4 years ago

They bought out the local company who would answer your calls fast and give good services. Now I spend a minimum of 1 hour on hold just to talk to a person. I have been trying to get my tank unlocked for the last three weeks. They said some one would call me back to make a appointment they never did, I had to call back the following week. The person I talked to did not care that I had been waiting a week already and set the appointment for the following week. They then never told me the time they where coming and proceeded t... read more

Brian B 

on BBB

4 years ago

Terrible service. Can never reach them. Run away if you can. 

amy k 

on BBB

4 years ago

Terrible company. They have not delivered in over 3 month and we can not get anyone to make a delivery. we are out of hot water, heat and cooking. it is thanksgiving weekend and 3 days no gas. I am so upset and frustrated at the lack of customer service and action to take care of this.