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Tom Wood Nissan
- Car Dealers
- Indianapolis, IN
About this business
Welcome to Tom Wood Nissan in Indianapolis, IN! Visit us at 4150 East 96th Street to explore our selection of new 2018 Nissan vehicles, used cars, or to service your current car, truck or SUV in our Nissan service department today. No matter what brings you in, we look forward to working with you!
Location details
4150 E 96th St, Indianapolis, IN, 46240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I love Tom Wood Nissan! Ellie Shrock and Tony Horn helped me out with my new Rogue & they were both wonderful. I felt comfortable, valued, and understood at Nissan.
Purchased a used Maxima from Braxton in May of this year and I have loved this car! I had a good experience purchasing here and would highly recommend coming in to see Braxton for another car.
Recently got my car serviced at Tom Wood Nissan . All of those who helped me did an outstanding job.
Business response:
Thanks for saying how pleased you were with us. We take great care to be certain our Service Department is one of the best. We’re glad you appreciate our efforts.
Just received an oil change at Tom Woods! Fastest and friendliest service I've ever received from a dealership! Awesome experience!
Business response:
Everyone in our Service Department will be pleased to read your comment. It’s a good feeling when auto service goes right. We want every customer to know that feeling. Thanks again.
I made an appointment at 2:30pm to have my car serviced because it was making a high pitched noise. I Spent 3.5 hours in their waiting room before they told me (as they were getting ready to close) that it was a bad wheel bearing but they couldn’t figure out which one it was so they couldn’t fix it. I will never go back and will never buy another Nissan. Neither should you.
Business response:
Mikel, Thank you for the feedback, the service manager has been alerted and should be reaching out to you. We strive for a 5-start experience with all of our customers and it sounds like we fell short in this case. Please feel free to contact our service manager Gary Adams direct at 317 688 6024 if there is anything we can do at this time.
A tremendous shout out to Braxton Boone and Tim Walls for the outstanding service they provided in helping my wife and I purchase our new Nissan Murano. Not only did they provide my wife with the vehicle she wanted they made our experience one that will keep us in the Nissan family. Braxton was fantastic and Tim was the support to make sure our experience was went super smooth and it did. If you're looking to purchase or lease and new ride let Braxton Boone or Tim Walls know and they will no doubt exceed your expectations. S... read more
Business response:
Such kind thoughts. Thank you. Enjoy your new Murano and, remember, if you need a second vehicle, our selection of pre-owned is incredible. Stop by soon!
Worst customer service ever. My car was recalled by nissan. When the rep called to inform me I was told nissan was putting everyone in a brand new Sentra. I️ get to dealership and was told the same thing. Nissan was putting everyone in a 2017. Low and behold I️ get a 2015 which is ok except the car is in bad shape. Giant scratch down the side and cement! Patches on the rear. I’m told I️ have no choice and can’t even get my personal car back! Also I️ have to go out of my way and waste 30 minutes a month at the dealership ther... read more
Business response:
Thank you for this feedback as we aim for a five star experience each and every time and with every customer. Recalls are frustrating and we are very sorry for any inconvenience this may have caused you. Many Nissan dealers (including ourselves) have waiting lists to accommodate our guests, and our rental fleet is stretched as far as we can stretch it, we greatly appreciate your understanding and cooperation during this time.
The service people are very knowledgeable, helpful and nice. They had my oil changed and tires rotated very quickly. I highly recommend them!
Business response:
Thank you for your positive remarks. We take pride in the skill and knowledge of our Service Department. We’re glad you appreciate it, too.
Bought a 2011 Town & Country 8 days later transmission is out Dealership stated “sorry it’s as is “ ... Thanks
Business response:
I'd like the opportunity to resolve this issue, please reach out to me at your earliest convenience at (317) 688-6000 or Ken_Kassenbrock@tomwood.com. Sincerely, Ken Kassenbrock, General Manager at Tom Wood Nissan
Frequently asked questions about Tom Wood Nissan
How is Tom Wood Nissan rated?
Tom Wood Nissan has a 4.6 star rating with 4,298 reviews.
When is Tom Wood Nissan open?
Tom Wood Nissan is closed now. It will open at 9:00 a.m.
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