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Tom Kelley Ford
- Car Dealers
- Decatur, IN
About this business
Location details
1341 S 13th St, Decatur, IN, 46733, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Bought our van knowing it needed air conditioning service and Tom Kelley was going to fix it. The repair took 3 times before they had the correct parts and figured out what exactly needed fixed. Each time they expected us to bring the van back to Decatur (we live 40 minutes away in Fort Wayne) for the service to be done. We have two small children and my husband works a lot so it wasn’t possible for us to bring the vehicle back multiple times. They did eventually offer a driver to come pick up our van and drive it to Decatur... read more
Business response:
Jill, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Tom Kelley Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (260) 724-8526 and we will do our best to make this better. We hope to hear from you soon.
Not take advantage of old ladies
Business response:
Hi there, I would like to get some more details about your experience with us. Please give us a call at (260) 724-8526 and we will do our best to make this better. We hope to hear from you soon.
RecommendedFor sales yes, great team to work with, for service hell no. I have owned my Ranger for over 2 weeks but have not driven it yet as it is sitting in the service department. I will probably have to get new temporary tags so I can drive it off the lot whenever service gets done with it
Business response:
Kerry, we appreciate your feedback of our Staff's service. We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Please let us know if you have any additional questions about services you received and thank you again for choosing Tom Kelley Ford.
Purchased an ‘18 Jeep Wrangler from Tom Kelley Ford recently. We searched and compared for what we wanted and drove 45 min from home to see this Jeep. My husband asked about the Jeep tools (to remove top and doors) and tool to remove the locking nut that typically comes with the Jeep and the salesman told us he’d see that we get them. He even tried obtaining them before we left the dealership that day after the purchase...with no luck. Weeks went by and we communicated via text and email as to the status of the tools. They a... read more
Business response:
Amy, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We would like the chance to talk to you further so please do call us at (260) 724-8526 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Kevin Miller is the reason I would buy there.
From Sales to Service everyone is genuine, kind, honest & prompt. We wouldn’t go anywhere else.
RecommendedThey do what ever they can to get you into a vehicle
In my mechanics words "they put one to you". I've made payment number one. It's been undrivable for weeks. Transfer case. Tires. Radiator. How can I trust your business?
RecommendedI bought a 2016 Ford Edge. Adam McCoy answered all my questions. He was polite and professional. Will definitely go back to him on my next purchase.
Frequently asked questions about Tom Kelley Ford
How is Tom Kelley Ford rated?
Tom Kelley Ford has a 4.7 star rating with 872 reviews.
When is Tom Kelley Ford open?
Tom Kelley Ford is open now. It will close at 7:00 p.m.
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