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Tile Showcase
- Kitchen & Bath
- Watertown, MA
About this business
At Tile Showcase our mission is simple. We offer an extensive range of ceramic, glass, mosaic and stone tile at a competitive price — without sacrificing the type of service and satisfaction that you have grown to expect. Considered a key resource by architects, designers and homeowners for over fifty years, we’ve considered every detail when designing our two showrooms to assure that you will feel comfortable and inspired to create the kitchen or bathroom of your dreams.
Location details
204 Arsenal St, Watertown, MA, 02472, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Great experience in the warehouse. Agree that getting the attention from the upstairs showroom may be challenging but with an appt it makes a difference. They warn you that Saturday's are busy...make a weekday appt or plan to walk through for ideas on a Saturday. There is a reason they are busy, they have terrific stuff. Shopping the warehouse after walking through the showroom was perfect. I already knew what I wanted and Claire who works in the warehouse on Saturday's is about the best person out there. Wish I had another ... read more
Most of the negative reviews of Tile Showcase have to do with the sales personnel. I can't speak about any of them other than Alba (who's based in Watertown since the Natick showroom closed) and she rates at least 5 stars. My husband and I have been designing and redesigning (and redesigning) a bathroom in our home for much of the past year and Alba, with seemingly endless patience and good humor, has stuck with us. She's been warm, welcoming, and available as well as knowledgeable and professional. She has followed up on ev... read more
We had an excellent experience. We are renovating a 50 year-old bathroom in an old house that we are getting ready for re-sale. We wanted something stylish but inexpensive. First, our guide, Amanda, never made us feel bad for wanting to keep costs at a minimum. She was totally respectful. Second, she was warm, efficient, thoughtful, creative, and energetic. At one visit, there was lots of boring arithmetic to plow through and she was a total trooper. Third, she returned calls, followed up perfectly, did what she said she wou... read more
I saw Tile Showcase reviewed on Chronicle and decided I had to check out their warehouse. As soon as I walked in I was greeted by a wonderful man who asked me if I needed help. Lucky for me it was actually the owner Fred and he could not have been more helpful and gracious. The quality and prices were fantastic and Fred was very knowledgeable on all the products i asked him about. I was so impressed with everything that I actually made a purchase and plan on returning! I got a fantastic buy, came away with some useful inform... read more
I had a VERY good experience at Tile Showcase, both in the showroom and the warehouse. The woman in the showroom had some helpful ideas for a decorative kitchen backsplash, and pointed out some particularly nice tiles which she said were available downstairs in the warehouse. I was helped there by two people on 2 separate occasions, both were great. This place is my preferred tile store in the Boston area!!!
I visited the warehouse after hearing about them on Chronicle. I got some really great stuff, and the young woman who was there Claire I think her name was could not have provided better service been nicer and bent over backwards to make sure I was satisfied. I would definately go back there and shop again.
Excellent Selection and Professional Experienced Serivce – We just completed a major construction project and were warned not to go to tile showcase because it may too expensive. However, we purchased all of our floor, bathroom, wall, fireplace and other decorative tiles here and loved ever minute of the experience. Great sales advise on colors, grout, amount to purchase with minimal waste. True these tiles are more upscale in appearance but not necesarily in price. We had an excellent experience and recommend Lisa at the Na... read more
Disaster- be careful – Tile Showcase is not a place you want to order from. Fine to look but buy elsewhere. They forced me to pay to reorder tile that was $140 a piece when the lot came in the wrong color. Rather than taking responsiblitiy I had to pay twice for very expensive tile. I don't want this to happen to anyone else.
Hi-end Tiles; Pay to Play! – I've been to all the tile stores in the area - Tile Showcase has really eye-catching displays and at least a couple of experienced, hardworking sales-designers who are very helpful. Whatever you do, do NOT make a cold visit - call ahead and arrange an appointment with a sales rep. You will get dedicated attention. In general do NOT go on Saturday - they don't make appointments because the place is full of lookers. Only go on Saturday if you have a specific need (seems counterintuitive - schedule ... read more
Frequently asked questions about Tile Showcase
How is Tile Showcase rated?
Tile Showcase has a 4.6 star rating with 108 reviews.
When is Tile Showcase open?
Tile Showcase is closed now. It will open at 10:00 a.m.
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