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Tides on Randol East
- Apartments
- Fort Worth, TX
About this business
Experience the best of Texas living at Tides on Randol East. Situated within a park-like setting, our tranquil apartment community is ideally located in Fort Worth. We’re just minutes from your favorite retail, dining, and entertainment hotspots. With easy access to I-30, your commute is sure to be a breeze. Discover the endless opportunities waiting for you at Tides on Randol East. Inspired by you and designed for your comfort, you’re sure to find what you’re looking for in our collection of studio, one, a... read more
Location details
8951 Randol Mill Rd, Fort Worth, TX, 76120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Horrible Customer Service. They can't take the time to return messages or emails when they make a mistake on their part!. I have been waiting for a refund for months! They were supposed to refund me 421.00 dollars for overcharging me, which is bad enough already, but instead they sent it to a credit agency as if I hadn't paid the amount I was supposed to be refunded. Threatened with a credit score issue by the agency, I paid the agency and contacted CityGate Property group about this, and they haven't gotten back to me about... read more
Business response:
Mr. Juarez, I'm confident this is an oversight. There are many properties we manage, can you please call me at 972-979-1442 and provide the property name and address. We look forward to getting this cleared up.
This property management is by far the worst. Management has changed 3 times since I moved here inMay 2019. My August money order was lost. I was informed in October that I would be held responsible for getting it reordered. My shower has been leaking since July, poorly fixed a few days ago & now have no hot water, I have extreme fees accrued from previous management that was never corrected. I have reached out to the corporate office and no response from Val-cap. I am now seeking legal assistance.You would be better off in ... read more
Business response:
-We currently manage over 100 properties, and therefore cannot identify your information. We received this complaint, and in order to research and assist with your concern we need to know what property this is associated with? Please call 972-979-1442.
8/8 Why you shouldn't move to a place that is owned by this company. Here are things that have happened while living at the Lexington Apartments at **** *********** Drive Dallas, Texas. 1. My car got stolen out of the parking lot. Their response was "I'm sorry." 2. Mailboxes have been broken into which led to my identity being stolen. The mailboxes are still broken. 3. For some reason, nobody can get video footage from the mailroom despite contacting their third party security personal they work with (by two separate manag... read more
Business response:
Thank you for contacting us. I've contacted the Vice President of Operations for information in regard to your Review. While we don't own the property, we do manage the property and disheartened that you are not completely satisfied. We do strongly encourage that the local police be called in regard to anything that is taken.
When living at on of their properties, it came to my attention that the sir conditioning was not working properly. When I asked ( after only just moving in) for it to be checked, I was faced with criticism and desernment from management. It was ultimately replaced, and 2 years later under new management, the new air conditioner quit working properly, after several attempts, and 93degrees for multiple weeks, it was finally replaced. My husband and I moved to a first floor apartment, upon looking at the apartment, we noticed t... read more
Business response:
Please call me directly at XXX-XXX-XXXX. I cannot find a record of a resident by the name provided. It would be helpful to have the Apartment Community. I'm not sure that we are managing the property in question.
I lived at the Highlands of Preston for 6 years and the new management for 2018-2019 is horrible. I moved out on Jan 2019 and they still owe me money. I had a prorated amount due for moving out the first day of January and the manager Hydri posted my payment to another persons account and then she tried to blame me for it. I still have not received the money that she said she would give back to me. I have written signatures and documentation proof of this transaction. The management is super slow at tending to apartment prob... read more
The management is not fair I have a problem no one would listen to my side of the situation. They took management side with out hearing my side. I'm a senior citizen I just want someone hear what have too say.
I have documented and recorded my messages as noone ever answers the phone. My air conditioner has been having issues for over a month. Work orders submitted are closed 4 days later as completed. The unit was replaced a week ago. Yet shut off again yesterday morning. Left 6 messages including the emergency maintenence line yet no response. This was during business hours, i have the recorded messages and times. Finally got someone on the phone this morning that had no idea. A tech came out and the unit worked for 6 hrs. No sa... read more
Business response:
Your concern is extremely important to us. We will get in touch with the office and ask for information as we'll assure it is fixed. If you need to contact us at corporate XXX-XXX-XXXX.
water leak mold inside the walls its been a long 10 months trying to get the manager fix my water leak i been sick for months because of mold inside the walls. i have live videos showing water leaking inside my walls.i had a coversation with Bradley the property manager he said i will be fixed that was august 2017 still not fixed.i move out today my lease ends tomorrow.i had legal advice they told me to finish my lease and ask for my full deposit back $150.00 thats all i woint.i told the current manager Lili Iglesia didnot t... read more
Business response:
******* was a resident at a property, CrossRoads. The property had in the past some foundation issues. The owner repaired the building. We will refund the $150 deposit.
LIVING AT **************** LAKE HIGHLANDS LANDING HAS BEEN THE WORST EXPERIENCE EVER. THEY STAFF IS RUDE, THEY HAVE POOR MAINTENANCE. THE PEST PROBLEM IS OUTRAGEOUS AND THE CRIME RATE IS REALLY HORRIBLE. IT IS VERY UNORGANIZED AND I WOULDNT RECOMMEND ANYONE TO LIVE HERE........DO NOT LEASE THROUGH THIS MANAGEMENT GROUP PERIOD!!!!!!!!!
Frequently asked questions about Tides on Randol East
How is Tides on Randol East rated?
Tides on Randol East has a 3.4 star rating with 745 reviews.
When is Tides on Randol East open?
Tides on Randol East is closed now. It will open tomorrow at 10:00 a.m.
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