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The Westin Galleria Houston
- Hotels
- Houston, TX
About this business
This Uptown Hotel, Located In The Galleria Shopping Center, Has 70,000 Square Feet Of Meeting Space, One Restaurant, And Upscale Shopping.
Location details
5060 W Alabama St, Houston, TX, 77056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give this hotel experience a ZERO, I would. The jackhammers started at 8am the morning after Thanksgiving and the head banging noise has not stopped!! This is not what any #SPG Starwood Preferred Guest should ever have to endure! This is not even close to the "Resort" that Westin is so proud of!! Westin and SPG should give a GIANT notice that this is a full blown construction site and don't expect to enjoy your experience with any piece and quiet!! HORRIBLE!!!
When I build my house, I think I'll just have them drop a Westin suite into the floorplan. It's a great place if you want to be close to it all. Shopping and entertainment right at your fingertips. Comfortable, lovely staff, very welcoming to my dogs....They Love the Heavenly Bed!
Business response:
Greetings Katherine, What a lovely comment! Our convenient location definitely is a huge perk and we are delighted to know this made a difference on your experience. If I may suggest, check out our Westin store in which we sell most items in the room including the Heavenly bed. We hope to see you on another occasion! https://www.westinstore.com/
If I could have given a zero I would. Horrible customer service! Front desk manager, Mr Kwan was rude and disrespectful. I had a charge for what should have been a credit and now no one wants to take responsibility for correcting the problem. Having evacuated to this hotel due to hurricane Harvey was an added nightmare to the one I was already living! 4 different holds placed on my account after the room had already been paid for through Expedia! I will NEVER stay at this hotel again!!
Thank you Westin galleria, our experience with your hotel was amazing since we got stuck in Houston because of hurricane Harvey.. thanks for not price gouging:) your hotel is beautiful and your staff was absolutely amazing.. we come to Houston a lot for business and after our amazing experience with your astablishment we will definitely be returning to this fine hotel..
Business response:
Greetings Karrie, Such sweet words! One aspect we take pride in is our team and I am beyond pleased to know they made you feel at home. We hope to welcome you (under better circumstances) to our property and continue to show you the upscale service that is expected. Be well, Daisy M. Westin Experience Specialist The Westin Galleria Houston
The worst people and attention! In the middle of Hurricane Harvey with no services and as a guest you still have to pay the full rate per night!! WORST EXPERIENCE EVER!!!
Business response:
Greetings Ms. Paola, We appreciate you reaching directly to us about your recent stay. I am sincerely sorry that during this recent city emergency your experience with us was contrary to what is expected of a Westin. At your convenience, please contact me directly to wecare@westin.com to gather details about the aspects of your stay that did not meet expectations. I look forward to your response. Be well, Daisy M. Westin Experience Specialist The Westin Galleria Houston
Frequently asked questions about The Westin Galleria Houston
How is The Westin Galleria Houston rated?
The Westin Galleria Houston has a 4.4 star rating with 3,015 reviews.
When is The Westin Galleria Houston open?
The Westin Galleria Houston is closed now. It will open tomorrow at 9:00 a.m.
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