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The Shops at Mission Viejo

3.1

About this business

Among the 150 stores and restaurants at The Shops at Mission Viejo, this indoor mall features Nordstrom, H&M, Macy's, Apple, Microsoft, Sephora, P.F. Chang's China Bistro and The Cheesecake Factory. The Shops at Mission Viejo serves many nearby communities such as Ladera Ranch, Rancho Santa Margarita, Coto de Caza, San Juan Capistrano and the city of Mission Viejo. The Shops at Mission Viejo is conveniently located at the intersection of the I-5 and Crown Valley Parkway in the city of Mission Viejo. With over 150 stores and ... read more

Location details

555 The Shops at Mission Viejo, Mission Viejo, KY, 92691, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.1187 reviews
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Sherry Lynch Barrett's profile image
Sherry Lynch Barrett 
10 years ago

Really, Santa, really? Sending away an autistic child and her service dog (who happens to be a pitbull breed) to spend her evening crying that Santa hates her and her best friend. Classy. Nice job Shops at Mission Viejo. 

Jayce Toalle's profile image
Jayce Toalle 
10 years ago

I rate this establishment as a "1 star" which is "1 star" too many, for its practices of discrimination. If I could give no star I would. How dare you traumatize a small child with her service/therapy dog? How ignorant! This man is nothing short of discriminatory and bigoted. Perhaps you should prescreen your job applicants for psychological issues. This incident is getting the attention YOUR MALL and management did not expect nor want. The management/responsible entity for hiring this jerk should now be standing in the unem... read more

Jessica Hammond's profile image
Jessica Hammond 
10 years ago

Disgusting! Find a new Santa! How a company can support an ignorant man is beyond me. 

Kelley Kaye Birchler's profile image
Kelley Kaye Birchler 
10 years ago

You get one star because I couldn't get to here with none! Unbelievably in humane what you did to that beautiful girl and her service dog! This Santa needs to be fired and a public apology needs to be made! 

Kimberly Dempsey's profile image
Kimberly Dempsey 
10 years ago

I can't believe you would hire a Santa that was not service dog friendly. That person should not be filling Santa's boots. I'm hoping you intend to fix this situation so it doesn't happen again and find a way to make it up to the young lady. 

Jessamine Walker's profile image
Jessamine Walker 
10 years ago

Devastating abuse and discrimination against an autistic child and her service animal. This lousy imposter Santa should be fired immediately and Im sorry but your generic response is not nearly enough for what your contracted employee took from Abcde and her family. This illegal discrimination needs to be called out for what it is and you as the company needs to be going out of your way to make it right. 

Denise Kronberger's profile image
Denise Kronberger 
10 years ago

How pathetic! A service dog shows more compassion & empathy toward this little girl than Santa. You, Santa are NOT the reason for the season. Get over yourself! 

Stephanie Eberhardt Wooley's profile image
Stephanie Eberhardt Wooley 
10 years ago

In the season of children having dreams and believing in Santa Clause, you have destroyed a little girls faith in the holiday. Santa did not want to speak with her because of her service dog. Not only is this illegal, its reprehensible and whoever you hired for Santa needs to be immediately relieved of his duties. NO child should feel this way at Christmas. Santa is not supposed to hate. And the story is going out full barrel on FB. This does not bode well for you. Your institution needs to seek her out and make this right o... read more

Colleen Dietz's profile image
Colleen Dietz 
10 years ago

Apparently this place denied a visit to Santa to a little girl because she had a Service Dog?! Ruining a little girl's Christmas is not a wise business plan! You are about to be internet infamous. 

Frequently asked questions about The Shops at Mission Viejo

How is The Shops at Mission Viejo rated?

The Shops at Mission Viejo has a 3.1 star rating with 187 reviews. 

When is The Shops at Mission Viejo open?

The Shops at Mission Viejo is open now. It will close at 6:00 p.m.  

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