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The Original Mattress Factory
- Mattresses
- Parma, OH
About this business
The Original Mattress Factory produces mattresses and box springs in its factories and sells them directly to consumers from its own stores. It carries a variety of accessories, including heavy-duty bed frames with center supports in full, queen and king sizes and rug rollers to provide support available for sleep set. The Original Mattress Factory offers mattress pads, pillows, bed rails and risers, modification plates and hooks and low-profile glides. It features a selection of headboards, beds and daybeds from Fashion Bed... read more
Location details
4930 State Rd, Parma, OH, 44134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are very fair I am a former employee of OMF. I have read many of these reviews, and I don't understand why many of the consumers have not contacted OMF about the problems they are having. They have a 12 year full warranty on their Orthopedic line, and a ten year warranty on their middle of the road line (Regency and Legacy line). This warranty covers errors, defects, impressions of more than 1.5 inches, and if the handles break off. Many of the complaints on this website stem from body impressions. Body impressions are ... read more
Steady prices One aspect of buying at OMF that I particularly liked is the consistency of their prices. It took me over a month to shop around and when I went back to the OMF store to make my purchase, the price was the same as a month earlier. No discounts of inflated prices, no gimmicks, no haggle.
Saggy middle We purchased a king pillow top mattress set and after 3 years the mattress sags horribly. It is very uncomfortable in the morning trying to get out of bed with aches and pains. We had made a habit of turning both mattress and box spring, per company instructions...didn't work. We will not purchase another one.
original mattress on state rd The service inside was great, but once they get your money the service from the warehouse is lousy. The kids that were supposed to help me & my sister load the car just stood like two bumps on a log, while 50 year old women loaded the car instead!
Consumer Reports Top Rated. Good enough for me. Went there after reading that Consumer Reports readers rated the Original Mattress Factory number 1, as a mattress store, and number 2 in their mattress quality. The 3 times more expensive Tempurpedic was 1. My 7 year old Tempurpedic failed-bulging sides. Comfortable, but worthless after just 7 years. Purchased OMF Latex Foam bed for $1139. I originally purchased a memory foam mattress at Macys. After reading CR, I cancelled that order. I found it was impossible to get spec inf... read more
Reliable, hassle-free and NO BEDBUGS! After doing some research before buying a mattress and learning about the bedbug outbreak and what a hassle getting rid of the pests can be and then learning about how most mattress companies only re-sleeve used mattresses returned by dissatisfied customers, I was pretty hesitant about buying a mattress. I ended up choosing to purchase my 16 year-old daughter's mattress from OMF based solely on the fact that it was the one and only mattress store which had no mention of bed bugs on any o... read more
Original Mattress Factory is nightmare Bought a not so cheap mattress that is in horrible shape. They don't stand behind the warranty at all. I wish I would have bought elsewere for cheaper. Never buy from Original Mattress Factory.
DON'T WASTE YOUR TIME The customer service was horrible when you had a complaint. These people talk in circles and will admit NOTHING. We paid good money for an expensive mattress and got an unbalanced, uncomfortabe piece of garbage. We tried talking to the salesman where we made our purchase and he even admitted to having had other consumer complaints but could not help us. We went out to the "factory" and it was a nightmare. There was absolutely no concern or attempt made to solve our problem without spending an exuberant ... read more
Bring on the Middle Man I purchased 2 twin sets about 4 years ago and both are worn out. I have a 20 year old mattress that is in better shape. One twin bed my 7 year old has been using since it was new. This was his first bed after he got out of a crib at 3 and it hasn't held up at all. I flip it on a regular basis and it still has sags in it. It is lumpy and uncomfortable. The other one was used by an adult and it is in the same shape. I thought the one used by child was maybe more worn because kids jump on the bed at time... read more
Frequently asked questions about The Original Mattress Factory
How is The Original Mattress Factory rated?
The Original Mattress Factory has a 4.1 star rating with 375 reviews.
When is The Original Mattress Factory open?
The Original Mattress Factory is closed now. It will open at 9:00 a.m.
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