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The Original Mattress Factory
- Mattresses
- Parma, OH
About this business
The Original Mattress Factory produces mattresses and box springs in its factories and sells them directly to consumers from its own stores. It carries a variety of accessories, including heavy-duty bed frames with center supports in full, queen and king sizes and rug rollers to provide support available for sleep set. The Original Mattress Factory offers mattress pads, pillows, bed rails and risers, modification plates and hooks and low-profile glides. It features a selection of headboards, beds and daybeds from Fashion Bed... read more
Location details
4930 State Rd, Parma, OH, 44134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Was skeptical, but 100% satisfied I bought 4 bed sets for my cabin on Kelley's Island, and I thought the sales presentation was well-done, the prices very reasonable, but most important, everyone comments on how well they sleep! At my primary home, we have a very expensive foam mattress,and it is not as comfortable as what we got at Original. We've had them for 3 years, can't complain at all.
Steady prices One aspect of buying at OMF that I particularly liked is the consistency of their prices. It took me over a month to shop around and when I went back to the OMF store to make my purchase, the price was the same as a month earlier. No discounts of inflated prices, no gimmicks, no haggle.
DON'T WASTE YOUR TIME The customer service was horrible when you had a complaint. These people talk in circles and will admit NOTHING. We paid good money for an expensive mattress and got an unbalanced, uncomfortabe piece of garbage. We tried talking to the salesman where we made our purchase and he even admitted to having had other consumer complaints but could not help us. We went out to the "factory" and it was a nightmare. There was absolutely no concern or attempt made to solve our problem without spending an exuberant ... read more
Saggy middle We purchased a king pillow top mattress set and after 3 years the mattress sags horribly. It is very uncomfortable in the morning trying to get out of bed with aches and pains. We had made a habit of turning both mattress and box spring, per company instructions...didn't work. We will not purchase another one.
Terrible customer service Very frustrating people to deal with. I've bought original mattress beds for years, and am going elsewhere for my next purchase. They came in, took the plastic off the bed without permission, and now that the bed does not fit the store manager mike says they will not take it back. I get that no one wants a returned bedspring, but how about you don't take the plastic off and call the factory when there is an issue! Instead they left, and now the bed is "used" two hours later, and the factory won't wo... read more
Don't be fooled by the hype! HATE IT!!!!! Bad mattress, bad "post" customer service. Do yourself a HUGE favor and buy from a merchant that has a comfort guarantee, or from a warehouse club with a GREAT return policy. Show room mattress feels nothing like the one they delivered to me, and the sales rep had a very snide attitude and said he would send a rep out to check the product, but it had to be defective... To be defective, it had to have an indentation of 11/2". A softer than showroom mattress did not fall under the guid... read more
Consumer Reports Top Rated. Good enough for me. Went there after reading that Consumer Reports readers rated the Original Mattress Factory number 1, as a mattress store, and number 2 in their mattress quality. The 3 times more expensive Tempurpedic was 1. My 7 year old Tempurpedic failed-bulging sides. Comfortable, but worthless after just 7 years. Purchased OMF Latex Foam bed for $1139. I originally purchased a memory foam mattress at Macys. After reading CR, I cancelled that order. I found it was impossible to get spec inf... read more
Happy Customer Bought a custom made 3/4 size mattress and box spring approximately 11 years ago. It is the most comfortable bed in the house. Because of some extremely hard use and staining on behalf of the user, I have decided to replace the mattress. I will definitely go back to OMF. The mattress I originally got is no longer made so I am off the store to test what options are available for a firm bed. I have no doubt I will find just what I am looking for. When the first mattress was delivered the gentleman was so kind an... read more
They are very fair I am a former employee of OMF. I have read many of these reviews, and I don't understand why many of the consumers have not contacted OMF about the problems they are having. They have a 12 year full warranty on their Orthopedic line, and a ten year warranty on their middle of the road line (Regency and Legacy line). This warranty covers errors, defects, impressions of more than 1.5 inches, and if the handles break off. Many of the complaints on this website stem from body impressions. Body impressions are ... read more
Frequently asked questions about The Original Mattress Factory
How is The Original Mattress Factory rated?
The Original Mattress Factory has a 4.1 star rating with 375 reviews.
When is The Original Mattress Factory open?
The Original Mattress Factory is open now. It will close at 6:00 p.m.
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