The Home Depot

Kate Forsell 

on Facebook

5 years ago

Horrible customer service. Ordered a sink online, and it was delivered broken. Brought it back to the Williston location, and was told they couldn’t return it because I didn’t bring all the items in the order. I explained to the woman I live an hour away, and only wanted a replacement sink. She told me there was nothing she could do, and I would have to return to the store with all the items from the order. When I asked if I could leave the sink there while I went home, she told me no, that they “didn’t have enough room”. Wh... read more

Rebecca Poquette 

on Facebook

5 years ago

Placed an online order for same day pick up, and it took them close to 3 hours to get my small simple order. While I stood there, a lady ordered something and it took them 10 minutes to complete her order. I would have been better off getting it myself or going to the competitor. 

Crystal Palmer 

on Facebook

5 years ago

Had fantastic service. Went in feeling lost and confused. Ron from plumbing first assisted me. He was fantastic. Then Mike took over because we needed help with glass shower doors. Mike took my up to get everything ordered and ready to be delivered. Penny assisted me. So helpful. All three need a raise. 

Penny A Armell 

on Facebook

5 years ago

I went to home depot to get tile for my bath room ,kitchen and dining room them lazy fucks wouldnt help me with anything...i even asked for help to find what i was looking for and to move something that was in the way of the tile i had liked. No one would help so i got sick of waiting and just left the store .you will never get my business again..so i went to Lowe's on Shelburne rd and they helped me with everything i needed ...thank you Lowe's . .. 

Chelsey Bushey 

on Facebook

5 years ago

I have to say I drove here from northern NY and the only reason why I'm giving you two stars is because we were able to buy a front door in stalk. Customer service was absolutely awful, would love to come back because of the product your store has but your employees is keeping me from doing so! 

Roger Stauss 

on Facebook

5 years ago

Home depot needs to improve their home delivery system in Vermont. Better communications, updates on status, and a more reliable carrier service. Spirit Logistics, the Vermont warehouse, created a 7 day delay with no updates throughout the week. On the day of delivery the truck was 5 hours late. Delivery personnel used hand truck on the wrong side of the fridge, bending coils.