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The Federal Savings Bank
- Finance
- Selbyville, DE
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for home ownership.
Location details
38017 Fenwick Shoals Blvd #2, Selbyville, DE, 19975, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Matt is a knowledgeable banker, friendly and always available; the process was smooth and took just about 2 months (my previous re-finance took about 6 months); I got the best available rate.
My whole experience was smooth from start to finish. Cedrick was very communicative, kept me informed of the status and next steps at every phase, and was quick to respond to my questions and provide helpful answers. The website was also extremely easy to use and upload documents. Great experience overall.
The process was smooth and timely. Great people to work with and yes I would recommend to any one. And everything went exactly as they said. Could not be happier. J******
I've had nothing but positive experiences with The Federal Savings Bank. I've only dealt with one banker, Doug Neal and will only deal with him. Awesome customer service, extremely knowledgeable, shows great concern and consideration with my money and time, punctual, and I love his sense of urgency.
Awesome, smooth process from application to closing . Thank you Ryan
Horrible experience!!! Started a loan in October and finally ended the process at the end of March. Started with Max Mills who talked us into using Federal since he was working elsewhere and switching to this bank I agreed and it was definitely the wrong decision. All the information they requested was sent. Several months passed without hearing from them and when I followed up they would request some of the same information that was already sent. This went on for another month when our application was pushed off the Gary **... read more
Business response:
Hi Doreen, We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details to share on your experience please email us directly at customersupport@thefederalsavingsbank.com Thank you, Customer Support
I asked up front what all fees were for a VA finance. I was quoted an interest rate and the disclosure statement sent to me had the correct rate and terms but had a box at the bottom of the page stating that is was a floating loan and I would not be locked in. I specifically asked 3 different occasions if I was locked in and was told I was. Every time I questioned I was told by my loan officer the only thing that mattered was the numbers typed. I was sent a lock in rate at 3:45 PM told I needed to sign it immediately to clos... read more
Business response:
Hi Kontiki, We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details to share regarding your experiencing including the name of your mortgage banker please email us directly at customersupport@thefederalsavingsbank.com Thank you, Customer Support
Tammy and her team are truly the best in the industry! I could not have asked for a better first-time homebuyer experience. Team Tammy's customer service and communication throughout the process was better than I could have ever asked for or imagined.
I received an unprompted spam/junk phishing letter in the mail from The Federal Savings Bank based in Chicago where they make themselves out to be some sort of legitimate federal entity/program to remove PMI insurance from my mortgage. The fine print states it is in fact a mortgage refinance; it is an advertisement for a private company. I have never done any type of business with this bank nor live anywhere near Chicago. I have no idea how they received information regarding my mortgage PMI. Internet search of this company ... read more
Business response:
Hi Domenic, We regret to hear you had negative experience with us. We can assist in adding you to our mailing opt out list. To complete this please send us your full mailing address or the notice ID number on your most recent mailer via an email to customersupport@thefederalsavingsbank.com. Thank you, Customer Support
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.5 star rating with 616 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open tomorrow at 8:30 a.m.
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