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The Federal Savings Bank
- Finance
- Selbyville, DE
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for home ownership.
Location details
38017 Fenwick Shoals Blvd #2, Selbyville, DE, 19975, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service is exceptional the process was quick and easy
I received a call from the Federal Saving Bank to refinance using the ***** program. Their initial proposal was a interest rate of 3.75, when I did not accept they offered me a 3.5 and I asked if I was paying points for this, they said no (but I was!). The said I had to pay a 219 dollar fee for closing costs, I asked if I would get that money back if I didn't close and they said I should be able to. Well after receiving multiple offers that were 10x better and deciding to close with someone else they said I would not get the... read more
Business response:
Hi Luiz, We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. Could you please provide the name of your mortgage banker along with any additional details via an email to customersupport@thefederalsavingsbank.com Thank you, Customer Support
Recieved a misleading letter making it look like I had money when it actually tricking you to call them to refi
Business response:
Hi Shaun, We regret to hear you had a negative experience with us. We can assist in adding you to our opt out mailing list. To fully complete this request, please provide either your full mailing address or the notice ID number on your most recent mailer via an email to customersupport@thefederalsavingsbank.com Thank you, Customer Support
non stop mailing garbage offers and hang up when asked to be taken off everyone on there phone has a ****************** of vice president
Business response:
Hi Austin, We regret to hear you had a negative experience with us. We can assist in adding you to our opt out list. To fully complete this request we will require either your full mailing address or the notice ID number on your most recent mailer. Additionally, to remove your phone number we will require that information as all. Please send this to us via an email to customersupport@thefederalsavingsbank.com Thank you, Customer Support
Excellent experience, professional and honest up front. Moe and ***** made this closing a breeze.
****** was excellent throughout the process, both transparent and very thorough. *** used his services on several occasions and will continue to do so. Thanks again for your hospitality!
I had the pleasure of having ******* Baume assist me with a re-fi a few years ago while he was with **********. He did a wonderful job then and he has done a wonderful job once again as a representative of Federal Savings Bank. I have already recommended him to others. He's an absolute professional and a pleasure to work with. - **** *."
We started to do a refinance with this bank. Little did we know that they use unethical practices and then lie to you about qualifying for a refinance. The process started in February, gave them everything they needed and was told we were good to go. After giving them a few more things they needed to finalize the refinance then they told us that we didn't qualify. When they did the first application and told us we were good to go, they didn't bother telling us that they omitted/k, left out/hid information that should have be... read more
Business response:
Hello - We regret to hear you had a negative experience with us. After internal investigation, we attempted to rework this loan multiple times to meet FHA underwriting guidelines but were unsuccessful. As a result, we were unable to move forward with your mortgage refinance. There are a number of factors that go into securing home finance, and we regret that we were unable to assist you. At time, we do consider this matter closed. Thank you, Customer Support
I lost a bet with my wife so I had to fill out a request for a quote online knowing I would be almost incapacitated by emails or phone calls. I talked to the first three that called and selected The Federal Savings Bank (Mo) and ignored the subsequent relentless phone calls for two weeks. Mo ticked all the boxes as far as knowledge, communication and drive to get the contract and implied drive to not waste time and get it done. I made the right choice.
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.5 star rating with 616 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open tomorrow at 8:30 a.m.
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