The Federal Savings Bank

Laura W 

on BBB

3 years ago

My husband asked me to call *************************** to refinance our home. I had assumed that someone else - like a family friend or trusted coworker - had recommended him to us, but it turns out, my husband got the name and number from a mailer and had no further information about ***** or his company. Immediately, I researched The Federal Savings Bank to see if they were reputable. There were a few concerning reviews that contained stories about extended closing times, less money paid out due to hidden fees, and compli... read more

DORIS S 

on BBB

3 years ago

Having ******************************* as my Loan Officer, a person who displays a lot of professionalism, knowledge and expertise in charge of my loan process from start to finish deserves not 5 star but a 10 star rating!!! THANK YOU!!!! 

Justin C 

on BBB

3 years ago

I am a Realtor and an active real estate investor. Apart from dealing with numerous mortgages for my own properties, I've taken clients through hundreds of loans and loan applications over the past 25 years. This was without a doubt the worst experience I've ever had. There was No followup. After a 4 month review and processing period, we finally got an appraisal back. The appraisal was worthless, and did not reference any comparable properties, neighboring property values, etc. and despite coming in at less than half of the... read more

James C 

on BBB

3 years ago

The Federal Savings Bank refi process is fairly simple. The guy I talk to locked me in at 53 days to close. I uploaded all the required documents in less than a week. The loan process tracker never moved from my last upload. I did however receive an email that I need to upload documents immediately or I could lose my loan, I went to the tracker and there was no requirements or updated information. I called one the employees about the email and was told to just ignore the email. That's not how you do business. I asked multipl... read more

Laura T 

on BBB

3 years ago

Prior to working with *********************, I had started the refinancing process with an alternate lender. At a friend's urging, I consulted with Deepa to see if I could have further analysis on whether or not I could improve my loan conditions. Initially, my primary goal was to get the best loan. However, through working with Deepa I realized that I could not only just have better loan conditions, but also a much improved refinance process. Deepa was thorough, knowledgeable and communicative. She was prompt in her respons... read more

Judy G 

on BBB

3 years ago

We got a great interest rate and are happy with this bank. But, they sent a letter 'Understanding your Available Funds' and the 'Available Funds' were a dollar amount over $2,000. After calling and giving financial information (not including account numbers, etc.) and spending my valuable time, the 'Available Funds' are actually and amount of money we would save IF we were able to refinance at a lower rate. We are currently at ****%. Nowhere does it indicate that a lower rate may be available. The letter is very deceiving an... read more

Diane T 

on BBB

3 years ago

Positive experience with banker,saving us money. I would recommend to others 

Joel A. McDonald 

on BBB

3 years ago

*********************** with the Federal Savings Bank walked me through the entire process and answered all my questions. All communication was great from start to finish. Thank you so much for the professional attention that I received and I will recommend him to my friends and family. 

Jo W 

on BBB

3 years ago

Very good company to do business with. Great overall process!