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The Federal Savings Bank
- Finance
- Selbyville, DE
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for home ownership.
Location details
38017 Fenwick Shoals Blvd #2, Selbyville, DE, 19975, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
******************* and team were amazing. Open communication is key and they handled everything with my loan excellently
Absolute worst experience Ive had with regards to loans. I was refinancing with this company and at first had frequent updates and deadlines. A month and a half in and I barely get responses from my mortgage banker (about a week in between initial contact and its always him answering my call) and the deadlines Im given are always so far off from what was given (was told I would receive the final paperwork on Monday and its Saturday with no sign of paperwork). I would change financiers but Im already invested with both time a... read more
Business response:
Hi ***** - We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details to share on your experience including the name of your mortgage banker please email us at ********************************************** Thank you,Customer Support
Extremely satisfied with 99% of the process. Would definitely recommend dealing with this bank in general and specifically with banker *******************************.
I am on the tail end of my closing and am happy to say my wife and I have an excellent interest and APR rate now. Although we were not able to have the Appraisal we were expecting, we are able to use our equity to ensure to value is raised to our expectation and comfort. The Federal Savings Bank was very clear and concise in every communication and timely on every interaction including closing for us. I would highly recommend them for any VA and other home Loan.
Working with **** was great! Made the process very smooth and kept us updating almost everyday with where we were at in the process and what we were waiting on. Communication was awesome. Anytime we had questions, **** provided us with answers including articles and links that helped explain in further detail. Really made us feel at ease as first time home buyers! Thanks a *******************!
the transaction was great with a lot if help from Raza and Brooke.They are a great team and i am so gratefull to them,a lot of paperwork but they helped me so much on this journey.
The staff is VERY FRIENDLY, HELPFUL and PROFESSIONAL. They talk to the customers and work very hard to answer questions in a timely matter.
Let me just say ******************************* is top notch. Was in the middle of a refinance with another lender when i received a call from ****. I wasn't interested in talking with anyone else but he changed my mind. Told me he would take care of me and it would be worry free. Skeptical at first but **** was true to his word. If you're in the process or even remotely thinking about refinance **** is the guy to go to.
Outstanding service beginning to end., thank you all for a smooth process.
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.5 star rating with 616 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open on Monday at 8:30 a.m.
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