This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
The Federal Savings Bank
- Finance
- Selbyville, DE
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for home ownership.
Location details
38017 Fenwick Shoals Blvd #2, Selbyville, DE, 19975, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our banker, *************************, worked tirelessly to overcome a multitude of unexpected obstacles and obtain and close our re-financing.
Excellent company, very professional. Always willing to help and go the extra mile.
A great team of people (esp. *******************) made the refinancing process less daunting. Great experience. Highly recommend.
*** and ***** are the best in the mortgage business. I've done many loan transactions, and *** is the most professional, respectful and concise Banker I've ever dealt with. He is a genuine pleasure to do business with. He catches everything, and lets nothing slip by. No mistakes, and he is quick in processing. I've done business with this gentleman twice, and my husband and I are so grateful for his great service. This was the first time dealing with ***** and was so polite and efficient even though we only spoke through ema... read more
Fantastic to work with, smooth transaction and we were kept well informed throughout!
All I can say is DO NOT waste your time with The Federal Savings Bank. We filled out a general form to refinance our VA home loan with cash out options. We received several calls about getting us what we needed. ************************* from The Federal Savings Bank had a lot of knowledge at the time and pretty much sold us on going with him, so we did. We turned in all our paperwork within a week and things seemed to be going great. Then ******* stop calling and returning our calls. I talked with his assistant, ******, and... read more
Business response:
Hi *****,We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details to share about your experience please email us at ************************************************** you,Customer Support
Prompt responses on questions. Friendly and quality service. Easy to work with.
Great communication by all. The entire process from start to finish was smooth. ****** ans the team is very professional and friendly.
I received a letter from this company with an offer to refinance my house. Just like everyone else in the current economy we were struggling and I'm a veteran. The offer I received was one I could not pass up and that was for a very low interest rate on my current VA loan. I would be saving hundreds of dollars each month. I completed the application and paid the fee that I would get back once the process was completed. After two months of no communication back and no replies to messages (text, voicemails) to my agent I conta... read more
Business response:
Hi *****,We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details to share about your experience please email us at ************************************************** you,Customer Support
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.5 star rating with 616 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open tomorrow at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com