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The Federal Savings Bank
- Finance
- Bronx, NY
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for home ownership.
Location details
961 Morris Park Ave, Bronx, NY, 10462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The Federal Savings Bank refi process is fairly simple. The guy I talk to locked me in at 53 days to close. I uploaded all the required documents in less than a week. The loan process tracker never moved from my last upload. I did however receive an email that I need to upload documents immediately or I could lose my loan, I went to the tracker and there was no requirements or updated information. I called one the employees about the email and was told to just ignore the email. That's not how you do business. I asked multipl... read more
Business response:
Hi *****,We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details on your experience including the name of your mortgage banker, please email us at ************************************************** you,Customer Support
Prior to working with *********************, I had started the refinancing process with an alternate lender. At a friend's urging, I consulted with Deepa to see if I could have further analysis on whether or not I could improve my loan conditions. Initially, my primary goal was to get the best loan. However, through working with Deepa I realized that I could not only just have better loan conditions, but also a much improved refinance process. Deepa was thorough, knowledgeable and communicative. She was prompt in her respons... read more
We got a great interest rate and are happy with this bank. But, they sent a letter 'Understanding your Available Funds' and the 'Available Funds' were a dollar amount over $2,000. After calling and giving financial information (not including account numbers, etc.) and spending my valuable time, the 'Available Funds' are actually and amount of money we would save IF we were able to refinance at a lower rate. We are currently at ****%. Nowhere does it indicate that a lower rate may be available. The letter is very deceiving an... read more
Business response:
Hi ****,We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details on your experience including the name of your mortgage banker please email us directly. Additionally, we can assist in adding you to our opt out mailing list. To fully complete this, please email us either your full mailing address or the notice ID number on your most recent mailer.Please email us directly at *************************************************** you,Custome... read more
Positive experience with banker,saving us money. I would recommend to others
*********************** with the Federal Savings Bank walked me through the entire process and answered all my questions. All communication was great from start to finish. Thank you so much for the professional attention that I received and I will recommend him to my friends and family.
Very good company to do business with. Great overall process!
I was so glad that The Federal Savings Bank was able to offer me a loan at the same rate as I had with my previous loan, and that I was able to not have to pay ****************** any longer with my previous FHA Loan. It is a considerable weight off of my shoulders. I would like to sincerely thank *************************** for all of her help through this process. It was fairly seamless.
I was already in the process of refinancing my mortgage with the lender I was already with. Things were moving at a snails pace and I was anything but satisfied. I was getting at least 10 phone calls daily from banks trying to get me to refinance. It got to the point where I stopped answering unknown calls. One day I received a call and I knew it was another solicitation. I decided to answer anyway and it turned out to be The Federal Savings Bank. My initial instinct was to say I'm not interested but something told me to wai... read more
It was a great experience. I definitely felt the support of the Mortgage Banker. He made himself available not matter the concern or question.
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.5 star rating with 615 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open on Monday at 8:30 a.m.
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