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The Core Institute

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4.5
189 reviews
|Orthopedists|Novi, MI 48374

26750 Providence Pkwy #200, Ste 200, Novi, MI 48374

(866) 974-2673

https://thecoreinstitute.com/

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About

The CORE Institute provides best-in-class orthopedic and neurological care to you, your family, and our community.

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4.5
189 reviews
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Deb N. on BirdEye

2 years ago

10/09/2019, 14:36 PM
If you want a doctor to treat your entire condition rather than just one part of your body at a time (ie: repeated visits and more $$) then CORE Institute will leave you terribly disappointed like I was today. I drove all the way out to Southfield, MI to see Dr. Shah Siddiqi. First, I had to speak with his Medical Assistant, Bobby Jo. But, Bobby Jo was not the least bit concerned that my condition covers every joint in my body; Hence: Degenerative Joint Disease. I was diagnosed with this at least 20 years ago, and I have had multiple surgeries and treatments since. What has been working for me is physical therapy, surgeries, DEPO injections in my arm so that my entire body benefits from the medication and prescription medication to help me get through everyday life. My rheumatologist retired this summer. Bobby Jo kept arguing with me; then she had the nerve to tell me that I do NOT have degenerative joint disease, she said it's only an orthopedic condition, not "degenerative." Degenerative Joint Disease IS a known disease/condition and DOES affect the entire body. That same diagnosis was referenced in several pages of the medical records I submitted to her! But she treated me like she thought I was an idiot. This alone was upsetting, but it got worse. Then she blatantly accused me of wanting only opioid medication when I said this service is not what I need. I merely told her that I need my entire condition treated altogether and how the same condition affects my feet, knees, lumbar, neck and shoulders. I told her I cannot make a separate appt for each and every body part for the treatment I need. The accusations of wanting only pain medicine — as well as her telling me that I didn't even know my own diagnoses and previous treatments — was very offensive! She never even bothered looking over the referral from my rheumatologist or the MRI records provided. After I said to just cancel everything and asked her to return my money; she stepped out the door to inform the doctor that I only want pain meds and that I am refusing service because of it. I could hear what she was quietly saying to him! NEVER AGAIN will I try CORE Institute. What's worse? There's no administrative headquarters or any process where I can file a formal complaint for how she treated me… even though the website clearly advises; "The CORE Institute is dedicated to providing our patients with superior patient care. Our dedicated Quality Department, whose purpose is to ensure an excellent patient experience, is always here to help." This was a completely wasted day, thanks to the incompetence of CORE Institute all the way around.
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