The Brooks Clinic

Ivory M. 

on Birdeye

6 years ago

The Staff is friendly, concerned, and thorough. I Appreciate you all 

Cheresta T. 

on Birdeye

6 years ago

Excellent customer service from all staff at this location! They go above and beyond for my husband and I. They even make our daughter feel special each time she walks thru the door! First Dr. She loves to visit! Thanks to you all!! 

Bj C. 

on Birdeye

6 years ago

horrible customer service, the moore clinic has no idea what they are doing and can not even provide service to clients half of the time. The clinic made my wife, who is in pain and needs something done now a month for an injection and cancels the day before and tells her to call their Dr to find out about medication it will be another month before we can to the injections.. WTF its your Dr you call him and take care of your client not make them suffer in pain with no options. DO YOUR JOB 

Eric C. 

on Birdeye

7 years ago

I can not say enough good things about the Moore location of the Brooks Clinic. They were attentive and really listened to my concerns and answered my every question. The scheduling was flexible and always on time, I never waited more than five minutes for any appointment. Every treatment they performed made a incremental improvement for me. They continuously questioned me to be sure the treatments were addressing my pain. I really don't know how my experience could have been any better. They really do care! 

Nikkita B. 

on Birdeye

7 years ago

It was terrible. They neglected my mother in law and had no sympathy towards her. I asked to speak with a nurse and was not allowed to. I also asked for a corporate phone number to complain, and they would not give me one. 

Bruce D. 

on Birdeye

7 years ago

They had me drive approximately 40 miles and take my copay and wait in a room for 30 minutes only to have a doctor tell me that they were closing that clinic down so there was nothing they could do for me. Kinda irritated to have my time wasted when an email would have saved me some money. 

Vicki M. 

on Birdeye

7 years ago

The wait time 2 hr;, l.experienced patient profiling here Dr was arrogant said ur on too strong of meds so we cannot help you didn't ask if may be helped by injections or not. He assumed they couldn't help they only going to bill Medicare but l have called Medicare let them know don't pay them it's a rip off did nothing 

TRACY W. 

on Birdeye

7 years ago

THE BROOKS AUTO ACCIDENT CLINIC STAFF WERE PROFESSIONAL AND KIND. HOWEVER, THE BILLING DEPARTMENT IS VERY RUDE, AND REFUSES TO RETURN CALLS TO DISCUSS BILL. PATTY, FROM BILLING, WENT AS FAR AS TO YELL AT THE INSURANCE CLAIM REP., " I'M ON VACATION! WHY ARE YOU CALLING ME WHILE I AM ON VACATION!" AS IF THE REP WAS SUPPOSE TO KNOW THAT SHE WAS ON VACATION. I AM SURE THIS PROBLEM COULD BE RESOLVED IF I WAS ALLOWED TO SPEAK WITH SOMEONE OTHER THAN PATTY OR THE LADY WHO ANSWERS THE PHONE FOR THE BILLING DEPT. BUT THEY WILL NOT AL... read more

Anitra G. 

on Birdeye

7 years ago

I did not mind the urine test or anything, it was OK on the beginning, then it went down hill very fast! My UA never came back dirty or anything, then all of a sudden they tell me I had a dirty UA and when I questioned it the female doctor left and sent a nurse back in with my prescription. I'm like no, I knew ow I don't take anyone else's medication I need to get to the bottom of this. I then asked for a copy of the UA and I'm thinking this is some BS! Been trying to get a resolution for over a year because I looked at th... read more