The Bluffs at Mountain Park

James H 

on BBB

3 years ago

**************** came by Thursday evening (7/7/22) at 545pm to change out the thermostat. They were here maybe 10 minutes and then told me, If it doesnt come back on in 30 minutes call us to come back. The fan started circulating air within 30 minutes, but later into the night we realized it wasnt cooling the apartment. So Friday (7/8) at **** in the morning it was 77 degrees in the apartment and I called after submitting an online ticket. I was told theyd have maintenance come out. By noon, it was 84 in the apartment and st... read more

Camiya Y 

on BBB

3 years ago

I was scheduled to move in this student apartment on 8/20/2019. However, when I arrived the apartment was not ready. The apartment was filthy. The refrigerator and freezer was full of food that was spoiled. Bags of trash were on the floor inside the apartment and by the door as you enter. The carpet was dirty and the balcony had broken chairs and beer bottles. Due to me traveling over 6 hours prepared to move in the apartment that day it resulted in me having to pay hotel cost and seek other alternative. I was able to secure... read more

Angela S 

on BBB

3 years ago

************* Apartments was great for a few months after I moved in. Since then, it has definitely gone downhill fast. In general, the hallway floors are disgusting, the dog park is not kept at healthy levels and smells disgusting across the entire 4th floor. I do not even have a dog, but walking close by it is hard to breathe. Lights throughout the hallways are not working half the time and flicker, they are lucky there have been no complains from people with epilepsy yet. Amenities that were promised to be provided are no... read more

Shacni H 

on BBB

3 years ago

I have been living at ******************** (previously known as ************** Apartments) since June 2020. Since new management has taken over my experience here went downhill. I have mold growing in my **** closet caused by unfixed leak which I have notified management office about October 2021 since discovering it. The leak has damaged personal property and I have yet to have the mold removed or reimbursed for my damages. Since living here, my husband and I's health has deteriorated. I wake up every single morning coughin... read more

Bianca D 

on BBB

3 years ago

Received response on here to email them at their customer service email that I had already stated in my previous review that they dont respond to. One thing after another here. What a nightmare this has been. Scared for the safety of my family. And the worse part is they dont care. 

Juan M 

on BBB

3 years ago

I have lived at the ************* location for almost one year now. The community is generally friendly and the maintenance is more then adequate. The gripe I am on here about today is the lack of response to people smoking weed in our complex. I have contacted the property manager several times in regards to the incidents (been going on for a year now) with NO HELP. They instructed me to monitor the situation and call the police as it is deemed necessary. I am not paying the money I do to enforce rules that are set in the c... read more

Cynthia B 

on BBB

3 years ago

Unfortunately the housing market in ********** did not give us much choice on finding a place to live, especially with a dog. The **************** Apartments looked nice on the outside and inside, and I thought we were lucky in being able to find a place to rent at all during these times. We moved in in March, so we have been living there for two months. Seems like there is no property management at all, our emails usually ignored. The maintenance guy seems overworked when I actually do see him, which is a rare occurrence. W... read more

Payten C 

on BBB

3 years ago

Hello Ive been living at *************** in *********** ******* since August. Since living here I have had 4 or 5 new property managers. Each time the property has a new one I email them the issues my apartment is dealing with. Recently I reached out to the newest PM *****************************. Informing her that my apartment does indeed have mold and it needs to be professionally removed. My roommate and I hired a professional licensed environmentalist to do some testing. The property manager ****************************... read more

Bianca D. 

on BBB

3 years ago

Currently renting a unit from them. Im being charged for parking I never had. Maintenance needs are not met or take several weeks to fix. Property management had failed to provide a safe environment. They allow tenants to block walkways, dont send maintenance for dryer that is so compacted with lint from previous tenant it is now a fire hazard, and upstairs neighbors stomp so hard intentionally that the ceiling feels like it will collapse. They also have a dog park that was so poorly maintained that it was a biohazard. Proof... read more