The Bluffs at Mountain Park

LaGrant B 

on BBB

2 years ago

The Heights at ******** is extremely unorganized and unprofessional. I completed an online application(non refundable $300) as I was outside of *****************. They called on Saturday to tell me they were changing the apartment number after I already chose an apartment and completed the application. False and outdated information on the website. Fast forward to the the week I was hoping to move in, nothing had been done. *** communicated with *************************** and every day she stated she was doing different tas... read more

Richard L 

on BBB

2 years ago

We've only lived here for one month. Undisclosed to us when we moved in was mold under the kitchen sink, broken dishwasher, and no heat. We've tried repeatedly to get these things fixed and put multiple tickets in their system. We were recently kicked out of the office for trying to get these issues resolved. The staff told **, "It's not their job to resolve our problems." We asked for their supervisor, but they have not provided ** with any information. Yesterday my car was towed for my tires being over the white line. I pa... read more

Domonique P 

on BBB

2 years ago

The management staff is not responsive. They assist you when you find them poking around empty apartments on the property, despite their current residents needing attention to leaks in their home. They are attending to a current ongoing problem, but their maintenance staff is rude and inconsiderate in leaving a mess in the home. No updates have been given about the occurring work despite the home having large holes cut out of the wall and left open for vermin to enter. They dont care about your rising electricity bill due to... read more

Peter S 

on BBB

2 years ago

I was called to Arrive ********* to repair electrical equipment that was damaged do to sprinkler pipes that broke as an emergency service. I stopped by the next day or so with an invoice and was given a number to call and left a message. A few weeks later I dropped off an invoice again and was told i would recieve and email, no email arrived. Last week I stopped by on Friday and was told by the person in the office i would recieve an email. I waited till Today Monday April 10, 2023 and went to the office. The response from t... read more

Jayce N 

on BBB

2 years ago

I am a resident at one of Trinity Property Consultants' communities, Arrive Oakbrook Heights In the last two months, I have had raw sewage flood my unit TWICE due to poor plumbing, The first time, I gave them the benefit of the doubt. When it happened a second time, and they failed to have the place properly sanitized for 3 days, it's now a pattern and a health/safety concern.Aside from the possibility of having your neighbors' human waste flood your apartment, you will also be subject to insect problems, poorly constructed ... read more

Lorenzo C. H 

on BBB

2 years ago

I have been living at this property now called ReNew ****** Centre in ************, **. for almost 10 years. We have lived through 3 ownership groups and 4 management companies, Trinity being the most recent. This was and still is a great place to live with the exception of the office staff. Before I go on, let me say our rent record is spotless, always paid on or before the 5th of the month. When we signed our first lease, we read it thoroughly. The lease stated smoking of cigarettes in the common area was prohibited. Each ... read more

Dea F 

on BBB

2 years ago

When I received the keys to my apartment, I conducted my walk through and took ************ of my unit. My refrigerator had filthy, used ice trays with disgusting residue still in the freezer and the rubber closure on the door was busted and had this nasty exposed substance coming from it. Among other findings in my unit, I notified my leasing consultant, and she assured me that things would be taken care of. Fast forward to a month later these issues STILL were NOT taken care of. Finally, 2 and 1/2 months later my fridge wa... read more

Roselynn S 

on BBB

2 years ago

I have lived at *********** in Alexandria, ** for 4 months and have experienced 2 major maintenance issues within that time. After six weeks of living here, the kitchen sewage backed up and there was sewage that ran through the kitchen and dining room. They attempted to fix it but the problem persisted for weeks. Now the entire property has been without hot water for 48 hours and the tenants are being told multiple lies. The maintenance man who lives on site stated that he wasnt aware of the issue until 12 hours after it was... read more

LaTonya G 

on BBB

2 years ago

I wish I could give zero stars. I have. Been dealing with a leak in my ceiling for months. They claim they fixed it. It has never been repaired. The ceiling is going to collapse. It has now spread to the bedroom closet. They do not fix anything. I really wish I could get out of my lease. If you are considering moving into The Hub Apartments in ***********,** please don't! The stain on the ceiling has spread dramatically! I am soo disgusted with the ****************** and Maintenance. It's really sad. I work hard for my money... read more