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The Biltmore Spa
- Spas
- Miami, FL
About this business
Location details
1200 Anastasia Ave, Miami, FL, 33134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 8:30 a.m. to 8:00 p.m. |
I had the most amazing experience at the Biltmore hotel. The sauna and massage was awesome but what really set my experience apart was their very special spa attendant Maritza. I have never experienced such caring customer service and a dedicated employee. She constantly brought me water while I was using the sauna, offered me tea champagne fresh fruit and went above and beyond to ensure I had everything I needed. I will definitely be returning!
Extremely Disappointing – Dishonest Billing Practices I had one of the worst customer service experiences I’ve ever encountered at Biltmore Spa. After rescheduling my appointment well in advance, I was still charged for the original appointment. Despite confirming the new appointment over both phone and email, multiple representatives informed me that I would be charged for both the original and the rescheduled appointment. Their explanation made absolutely no sense, and no one took responsibility for the error. Instead of f... read more
Love the Biltmore property and the spa lived up to the expectations
The massage was painful, it seemed like the therapist had no idea what she was doing. It's not that the pressure was too strong, it was just pressure on the wrong spots, pure pain. I was crying. The sauna was not hot at all, below 140. Also the sauna and the steam rooms are very small, can hold up to 4 people. The towels for the shower are very small. The shower stream was not good. They give you plastic sandals which to me is disgusting. The women in the dressing room that are suppose to help with amenities were very stress... read more
biltmore hotel - amazing... beautiful property, so much to do... the spa... MUCH to be desired. subpar at best. there's room for 2 people at a time, comfortably, in the steam room and sauna, and that's all there is (honestly the biltmore GYM has better locker rooms than their spa)... nothing is co ed, and nothing is actually that relaxing because it's so cramped the attendants are nice but something is off about them... like they make you more nervous than accommodating, not really giving you space to just "be" and relax we ... read more
Frequently asked questions about The Biltmore Spa
How is The Biltmore Spa rated?
The Biltmore Spa has a 4 star rating with 150 reviews.
When is The Biltmore Spa open?
The Biltmore Spa is closed now. It will open at 8:30 a.m.
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