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The Apartments at Harbor Park
- Apartments
- Reston, VA
About this business
Location details
11410 Esplanade Dr, Reston, VA, 20194, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Verified Renter So far so good. nice and quiet. feels cozy. nice high ceilings. overall not too bad :). Wish the pool was deeper but luckily there a pool not too far up the street. I hope to ustilize that over the summer.
Business response:
We appreciate your feedback, and we're delighted to hear that you're enjoying all that J Harbor Park offers. We understand your preference for a deeper pool. We hope you continue to enjoy your stay and feel free to reach out at 703-318-6700 or jharborparkmgr@jagmgt.com if you have any other comments or suggestions.
Verified Renter Resident events have essentially been discontinued while still being charged an amenity fee. It is borderline insulting that the only resident event is a biannual coffee and donuts in the front office well into work hours on a weekday. The flyers that discuss this event are only posted days in advance on the boards by the mailboxes and then left up for months (only to be taken down when corporate officials tour the property). Next, the maintenance has become a joke. The previously routine preventative pest co... read more
Renters Beware! Since the building was sold and management changed, they have stopped being responsive to tenant issues. Items have gone months without repair, and management has indicated they have no intention to address concerns raised in any meaningful way.
Business response:
We're sorry to hear about your concerns, James. We understand the importance of timely and effective communication, as well as the need for prompt maintenance service. We're committed to providing a comfortable living experience for all our residents at J Harbor Park. We invite you to get in touch with us at 703-318-6700 or jharborparkmgr@jagmgt.com to discuss any ongoing issues. We value your input.
Verified Renter This property does not have enough maintenance staff for the upkeep it requires. Maintenance around the property needs to be done: the gutters on the front 1421 are completely blocked, creating lakes of water up to the foundation. The current freeze on ordering maintenance supplies is ridiculous after not attending to broken appliance requests for months. Communication is still nonexistent, I personally am tired of all the “sorry”s, it’s time to do better. I would also love to see real resident events come ba... read more
Business response:
We appreciate your feedback and understand your concerns regarding maintenance and resident events at J Harbor Park. We aim to provide a comfortable and enjoyable living environment for all our residents, and your feedback helps us improve. For any ongoing maintenance issues or suggestions for resident events, we encourage you to get in touch with us directly at 703-318-6700 or jharborparkmgr@jagmgt.com.
Verified Renter Pro: I love where I live - the apartment is the perfect size, the little patio brings in nature, the windows give us great sunlight. The local grounds are kept well. Con: There have been changes at the management office that were never explained to the residents, and the communication needs to be improved. The email that comes in on some days is generic and uninformative.
Business response:
Thank you for sharing your experience at J Harbor Park. We're happy to hear you're enjoying your apartment, the natural surroundings, and the sunlight. We acknowledge your feedback regarding communication from the management office. We're always striving to improve our services and your input is valuable to us. Please feel free to contact us at 703-318-6700 or jharborparkleasing@jagmgt.com with any further comments or suggestions you wish to share.
Verified Renter Staff is nice and the apartment is well designed, but there are a number of issues upon moving in that I did not anticipate including 2 of the appliances not working appropriately. I submitted a maintenance request and haven’t heard back from anyone.
Business response:
We appreciate your feedback and regret to hear about your initial experience with us. We aim to provide a smooth transition for our residents and we regret if this has not been your experience. We assure you that our team is here to assist you. For any service requests or issues, please contact us at 703-318-6700 or jharborparkmgr@jagmgt.com.
Verified Renter A great place to live as a family! It is a very quiet and safe place! The administrative staff is very friendly and they are always willing to help you if you need their help.
Business response:
We're delighted to hear about your positive experience at J Harbor Park. Your kind words about our friendly staff and the comfortable environment are greatly appreciated. Your feedback is valued and if you ever need any assistance, please don't hesitate to reach out to us at 703-318-6700 or jharborparkmgr@jagmgt.com. Thank you for your review!
Verified Renter The people, apartment, and location is very nice; however, prior to move in, the apartment wasn’t completely cleaned and some items were not fixed.
Business response:
We appreciate your feedback and regret to hear that your move-in experience was not as smooth as expected. We strive to provide a pleasant living environment for all our residents and will take your comments into consideration. We are here to assist with any outstanding issues or concerns you may have. Please feel free to reach out to us at 703-318-6700 or jharborparkmgr@jagmgt.com.
Verified Renter Great place overall. Nice area to be in. Apartments aren’t the newest but they are spacious and are next to a shopping plaza and fields. Community is safe and quiet
Frequently asked questions about The Apartments at Harbor Park
How is The Apartments at Harbor Park rated?
The Apartments at Harbor Park has a 3.8 star rating with 166 reviews.
When is The Apartments at Harbor Park open?
The Apartments at Harbor Park is closed now. It will open tomorrow at 9:00 a.m.
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