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The Apartments at Harbor Park
- Apartments
- Reston, VA
About this business
Location details
11410 Esplanade Dr, Reston, VA, 20194, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Verified Renter This has been a horrible experience no emergency line ongoing problem. Nothing like being locked out of your apartment because the lock on your door malfunctioned and no one calls you back and you have to spend your own money for a locksmith waiting to be reimbursed.
Business response:
We're truly sorry to hear about your experience at J Harbor Park. We understand how frustrating this situation must have been. We strive for all our residents to have a comfortable living experience, and we regret that this was not the case for you. We're continuously working on our communication and service to make sure these kinds of issues are avoided. Your feedback is invaluable to us in this ongoing process.
Verified Renter Nice remote location in Reston with low traffic and great areas for trails as well as other outdoor activities. Would recommend to any new tenants who like hidden gem areas in Virginia.
Business response:
We're delighted to hear that you appreciate J Harbor Park and all that our community offers. Your recommendation means a lot to us. We're committed to providing a great living experience. Thank you for your review.
Verified Renter Quiet hours are 11pm-7am but my neighbors scream all night long. Management hasn’t responded to my noise complaints. This has been an issue for 6 months now.
Verified Renter I have the opinion that the management office employees are kind people, but they are new, have not been well trained, are understaffed and overworked. Communication is lacking, difficult, and response time is too long. Info provided is often wrong, for example, on apt tour I mentioned to my roommate that she could never have a grill on her balcony and the management employee interjected an affirmative "yes, she can". I corrected and explained that county law prohibits grills on apt balconies, yet the employe... read more
Verified Renter The apartment is clean and the surrounding area and club house are well taken care of. The cost is a but much but on par with the surrounding area. The leasing office has been hit or miss in terms of help but they are generally good.
Business response:
We appreciate your feedback on J Harbor Park. It's heartening to hear that you find our community and amenities well-maintained. Your feedback regarding our leasing office is noted, as we continually aim to improve our services. Thank you for sharing your thoughts. We hope to continually serve you better.
Verified Renter I love my apartment, and the community around it. There has been a problem with staffing - too much turnover. Just as we get to know the office folk, they move on. And service requests are not handled in a timely manner these days.
Business response:
We're glad to hear that you're enjoying J Harbor Park. However, we apologize for any inconvenience you've experienced with the staff turnover and service requests. We strive to provide consistent and efficient service, and your feedback helps us improve. Thank you for taking the time to share your thoughts with us.
Verified Renter Safe, friendly, comfortable . We downsized to a two-bedroom and are very happy here. The amenities make it almost resort-like, and proximity to stores and services makes for easy living.
Business response:
We're thrilled to hear you're enjoying your new home at J Harbor Park! It's wonderful to know that you're taking advantage of our amenities and find the location convenient. Thank you for sharing your positive experience with us.
Verified Renter These first few days of our move have been wonderful. The leasing staff is such a pleasure to have a friendly conversation with in the morning and the community is so nice and quiet and peaceful. We love it this far!!
Business response:
We're so glad to hear that you're enjoying your first few days at J Harbor Park! It's wonderful to know that our team's friendliness and the tranquility of our community have made a good impression on you. Thank you for sharing your experience!
Verified Renter Nice location. Close to shops and the metro. Peaceful with all of the trees. Close bus stop location. Near supermarket and restaurants also a gas station.
Frequently asked questions about The Apartments at Harbor Park
How is The Apartments at Harbor Park rated?
The Apartments at Harbor Park has a 3.8 star rating with 162 reviews.
When is The Apartments at Harbor Park open?
The Apartments at Harbor Park is closed now. It will open at 9:00 a.m.
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