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Texas Roadhouse
- Steakhouses
- Columbus, OH
About this business
At Texas Roadhouse in Columbus,OH we like to brag about our Hand-Cut Steaks, Fall-Off-The-Bone Ribs, Made-From-Scratch Sides, and Fresh-Baked Bread. Everything we do goes into making our hearty meals stand out. We handcraft almost everything we serve. We provide larger portions so you get more food for your dollar. And if you want an Ice Cold Beer or Legendary Margarita to wash it all down -- well, we have those, too. Our food's not the only thing that's Legendary at the Roadhouse -- our fun is too! From our line dancers to ... read more
Location details
5940 E Main St, Columbus, OH, 43213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Came to pick up 3 Tailgate Special @ $20 each that I pre ordered and paid for at 2pm and said I would pick up at 6 got here at 5:53 and got my food at 6:10. When the manager came out he said that may be because it had been done before he came in at 5. They wanted me to pay for cold food that had been done for over an hour!!!
Business response:
Thank you for the feedback, Stephanie Doyle. We are very sorry to hear this and we want to make things right. We pride ourselves on providing legendary food and service to all of our guests, so we apologize for not living up to this standard. Please give our guest relations team a call at 1-800-TEX-ROAD so we can try to make things right.
Service was bad. Waited 15 minutes on the phone to place a carryout. Had to call again to get someone to answer. Was told 20 minutes and it took more like an hour. Terrible service. I feel like they need to hire more staff.
Business response:
Thank you for the feedback, Ben Strahler. We are very sorry to hear about your experience. Providing legendary service is our top priority, and we apologize for not living up to this standard. Please give our guest relations team a call at 1-800-TEX-ROAD so we can try to make things right.
Why has been an hour wait for my food when I did the carry out? This is ridiculous. They need to send indercovers to re evaluate the staff and procedures!!!!
Business response:
Sorry to hear this, Roxana. Providing legendary service is our top priority and we apologize for not living up to this standard on your visit. Please give our guest relations team a call at 1-800-TEX-ROAD so we can try to make things right.
It was an ok meal. Ask for medium steak and it came out rare. The service was great.
Business response:
Sorry to hear this, Ernest. Legendary food is our top priority, so we apologize for not living up to this standard on your visit. Please give our guest relations team a call at 1-800-TEX-ROAD so we can try to make things right.
We waited for about 30mins for our meal. Found a bone fragment about 1/4 inch in diameter in a boneless 10oz ribeye, almost chipping a tooth, we brought it to the attention of the manager and nothing was done about it not even an apology, our server checked in on us one time at the very beginning of our meal and we didn't see her again until she brought out our check which had us paying for our free appetizer I am very disappointed with our visit. Doubt we will be back to this location.
Business response:
Thank you for bringing this to our attention, Kristina. Guest safety is our top priority, so we apologize for the experience that you had. Please give our guest relations team a call at 1-800-TEX-ROAD so we can try to make things right.
Some of the best service I've experienced. Not just in Ohio but the country. I love Texas Roadhouse and the one in Columbus has seemed to surpass the ones in Arizona and Texas in quality and service.
It is awesome! Never have a long wait time and the food is always cooked to my specifications! And the drinks are the best! Servers are always friendly and accommodating plus the smile!!!!!! That's why I keep going back and recommend this restaurant highly. I visited an up-scale establishment at Easton Mall and although the food was good it didn't hold a candle to Texas Roadhouse. I paid $84.00 for my meal alone! I would have paid less then half that amount with more food and a less stuffy atmosphere. So kudos Texas Roadhous... read more
Business response:
Thank you so much for the kind words, Evelyn Tolliver! We hope to see you again soon.
Excellent food and great atmosphere! Highly recommended!
Frequently asked questions about Texas Roadhouse
How is Texas Roadhouse rated?
Texas Roadhouse has a 4.1 star rating with 4,454 reviews.
When is Texas Roadhouse open?
Texas Roadhouse is closed now. It will open at 9:00 a.m.
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